Customer Service Representative with Spanish
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Do you speak more than one language?
Genpact is the perfect place to be!
At Genpact, we're the ones driving it. Each of us leads change by being curios, incisive and courageous in everything we do. Together, we turn everyday change into progress.
Genpact in Romania
We are the largest employer and talent developer in the business services industry, with more than 3500 employees in our Cluj-Napoca and Bucharest offices.
Genpact's way of Growing our People
Extensive Learning Opportunities
Career Growth Opportunities
Continued Investment in Community
Global Leadership Programs
Employee Focused Benefits
Rewards & Recognition
Work from an office built like a home!
Located at 300 m distance from Pipera Metro station, the whole building has been built to keep Genpacters sharp and efficient. Cozy lounge & social areas: 6 state of the art relaxation rooms,
400 parking places, bicycle parking with showers, Yoga studio soon, kindergarden soon.
We drive digital-led innovation
We think with design
Transformation happens here!
Get to know us.
Our offices in Romania are located in
Bucharest (Hermes Business Park) and Cluj-Napoca (United Business Center).
An advanced Spanish level is mandatory and you will also need a good level of English to do the job right.
You will work as part of a large and friendly team so it�s important to be a team player.
We like customer management skills as well as a keen eye for details and problem solving attitude.
And we will value your willingness to learn!
A Customer Service Representative (CSR) is responsible for providing support for various inquiries as they relate to health services/medical information, regarding medical adverse events and quality complaints. And all this in a prompt, courteous, clear and concise manner!
You will be responsible for solving problems and educating callers about health/medication and procedures. At the same time, as you know the IT systems best, your job will be to update all information there. You will give solutions for all requests and ensure that your clients have the best possible answers and are always happy.
What do we offer?
A long-term career within dynamic and constantly growing multinational environment and a fresh and enthusiastic team.
The promise for unparalleled learning opportunities, adapted to your needs and supporting your growth.
An attractive compensation package including: performance based bonus, meal tickets, life & medical insurance.
We are a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies.
From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.
Our focus is to make sure we have the right set of people delivering what we promise. People who think with design, dream in digital, and solve problems with data and analytics. People who obsess over operations, focus on the details, and lead change by being curious, incisive and courageous in everything they do—on a foundation of unyielding integrity.
We are Genpact. Transformation happens here. Come, be a part of our exciting journey!