Solution Designer, Vodafone Shared Services Romania

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

Education: University degree (Software Engineering, Computer Science or Telecommunications – would be nice)

Core competencies, knowledge and experience:

•Demonstrable experience on managing Customer Services or Operational Service Organization within the Telecoms
•Proven knowledge of core Telecom operational processes & systems (Sell, Build, Run)
•Knowledge of the service market in order to support Business Case Development
•Ability to develop services solution proposals that are customer focused on the following core dimensions: Operating model innovation, where business processes, organization and systems are optimally aligned to the strategy of Vodafone. Business Performance Management: ability to use the data to improve decision making process.

Language requirements:

•English (B2 or above).
•Any other foreign language an advantage.

Technical / professional qualifications:

•University degree, with preference on technology (engineering, telecommunications, computer science)
•minimum 2 years experience on managing major customer services or operational services organization within Telecoms
•Excellent knowledge and understanding of the telecommunications industry with strong focus on business services and applications delivery
•Experience in consulting and/or services selling, account and customer relationship development, customer intelligence and competitive analysis.

ole purpose:

The EP&S organization is focused in delivering high quality products and featured propositions for Business customers: Enterprise Mobility, Unified Communications, Machine to Machine and Fixed Connectivity.

In the role of Service Solution Designer you will provide a step change in order to complete strategic programmes proposition to deliver an end to end customer experience lifecycle aligned with the Vodafone brand and industry best practices.
Key focus will be to design, build, assure cost-to-serve standards and implement services operating models based on continuous improvement and right sourcing at worldwide level.

You`ll work with internal and external supplier and it requires to fully understand customer services and relationships and map them to customer value strategies and develop appropriate service models.

Responsibilities:

•Planning, feasibility, timely implementation and quality execution of service solutions.
•Delivery of telecom services market and Customer’s Services requirements, cost and competitive analysis, in order to create an information baseline that supports the definition and rollout of competitive services solutions to fulfil requirements.
•Key participation on the selection of suppliers to deliver services: define requirements, select supplier, and participate in contract negotiation.
•Being able to manage small to medium scale service delivery for centrally provided/supported business products

What we offer:


• Private medical and dental care insurance;
• Life insurance;
• Dedicated employee phone subscription;
• Special discounts for gyms and retailers;
• Project specific training;
• A youthful and multicultural working environment with dedicated professionals and great development opportunities.

Don’t miss this unique opportunity to enjoy a high challenging profile role, to progress in your career and to develop experience within a world leading and multinational organization.

Vodafone Shared Services Center is part of a Global Services Center and will cater for Vodafone operations in different countries, as well as for the Vodafone Group. Our success comes from the outstanding people that make it happen for our customers every day!

We’re at our best when you’re at yours!

Vodafone
Power to you





***Note: We thank all those who apply; however, only those selected for further consideration in the selection process will be contacted.