IT Customer Service Associate with Polish

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Employer: Accenture
Domain:
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 06.06.2019
    Short company description

    Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.

    Requirements

    • University degree or in progress;
    • Fluency in Polish and English Language;;
    • Strong oral and written communication skills;
    • Self-Motivated, positive attitude and approach;
    • Accepts responsibility as an individual and works well within a team.

    Responsibilities

    • Customer Service agents support end user in day by day operations with specific applications;
    • Take in charge the calls, collect information applying check list;
    • Classify requests and give initial support ;
    • Research of required information using available resources, user guides and match complaints with Known Errors and Problems;
    • Support in using application functionalities, identification of possible workaround.