Advanced Technical Support Specialist

Short company description

INNIO Group is a global distributed energy solutions provider that delivers reliable, flexible, transient, decentralized, modular and efficient power. With a track record of innovation, INNIO designs, manufactures and services high‑performance power systems under its Jenbacher and Waukesha brands. The company delivers power for applications including data centers, microgrids, grid stabilization, industrial energy and gas compression.

INNIO operates a global installed base across approximately 100 countries as of December 31, 2025, supported by a resilient, high‑margin services business that delivers long‑term, recurring revenues across the full equipment lifecycle. As electricity demand accelerates—driven by AI, electrification and grid constraints—INNIO enables scalable, behind‑the‑meter power generation with high efficiency, fast start capability, strong transient performance and fuel flexibility, including hydrogen‑ready solutions. Headquartered in Munich, Germany, INNIO employs over 5,000 people worldwide and is committed to moving energy forward. 

Requirements

- Several years of experience in the areas of commissioning of combustion engines and/or control software
- Experience with Jenbacher gas engines preferred (ideally complete training record for Jenbacher products (Level 2 certified)
- Completed training in the electrotechnical or mechanical field (e.g. apprenticeship, HTL);
- Very good knowledge of local and English Language
- Strong analytical skills, problem-solving skills and clear view of necessary prioritization in terms of the customer''s problem
- Ability to convey technical contexts in a transparent and understandable way in a conversation
- Proactively collaborate with the necessary departments to solve a technical problem
- Very good communication skills and ability to work in a team
- Strong customer orientation (internal and external)
- High degree of resilience and flexibility
- Very good IT skills (ERP systems, databases, MS office)
- Willingness to travel on business in the assigned region (approx. 50%)
- Flexibility to perform other unspecified technical support tasks

Responsibilities

- Comprehensive fault acceptance and rectification by telephone/system and remote data transmission using the existing database system (prompt recording of a technical problem, clear and unambiguous description of the problem) of most products (Level 2 training record)
- Forwarding a clearly defined and structured problem description, taking into account the customer''s and technician''s point of view, for further troubleshooting by the service organization
- If technician intervention is necessary, it must be assigned to the region''s customer service via the system
- Independent coordination of service technicians on call outside business hours
- Optimize troubleshooting rate with instant access to engine data and alarms (MyPlant)
- Support of service centers, project management, quotation team, application and technology by providing feedback from service technicians, partners, contractors and customers
- Support for proactive monitoring (MyPlant) of specific plants
- Regular preparation and collection of data on emerging problems
- Control software Error analysis and implementation of necessary changes for troubleshooting
- Participation in shift and on-call work
- Independent identification of training requirements to ensure an always up-to-date level of knowledge about products, systems and processes
- Field service activities (2-3 times per year) to ensure practical relevance
- Ensure compliance with EHS and compliance guidelines-

Other info

The main task of this role is to solve requirements and problems at the customer''s site, on the one hand reactively in the event of malfunctions or through forward-looking planning and measures to avoid downtimes.

This requires stringent project management with close collaboration with all teams and departments involved internally as well as with distributors externally with the aim of optimizing customer value and positioning INNIO as a first-class service partner.

Benefits

• Performance bonus
• Medical subscription
• Trainings
• Courses
• Certifications
• Transport cost reimbursement
• Payment / Compensation for extra hours
• Extra days off
• Laptop
• Mobile phone
• Meal vouchers