Technical Support Analyst (fixed term contract)

Short company description

Why we’re different:

At Capgemini, we help organizations across the world become more agile, more competitive and more successful. Smart, tailored, often ground-breaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too.


Capgemini is proud to represent nearly 130 nationalities and its cultural diversity. Our holistic definition of diversity extends beyond gender, gender identity, sexual orientation, disability, ethnicity, race, age and religion. Capgemini views diversity as everything that makes us who we are as an organization, including our social background, our experiences in life and work, our communication styles and even our personality. These dimensions contribute to the type of diversity we value the most: diversity of thought.

Requirements

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world The Data Engineer is responsible for managing the lifecycle of a data product, from design & build to deployment & maintenance.

We are looking for Level 1 Technical Support Analysts for a hybrid (2- 3 days /week from Bucharest office) and fixed term role.

• Start date: 29.01.2027
• End date: 31.12.2027

Work will be in two shifts, 8h/day each - 40h/week to cover 07:00 AM - 22:00 PM

Requirements

• Experience in customer service, help desk, service desk or technical support role.
• Strong communication skills, with the ability to translate technical information into user-friendly language and provide a positive support experience
• A good problem-solving mindset to quickly identify problems and provide solutions, often under pressure.
• Be able to identify, analyze, and resolve customer issues, ensuring customer satisfaction and loyalty
• Be able to adapt to new technologies and changes in industry, learn new processes and remain flexible
• Strong troubleshooting and analytical skills.
• Customer-oriented mindset with a focus on delivering high-quality support.

Responsibilities

• Respond to customer inquiries and complaints about technical issues
• Troubleshoot basic hardware, software, application, and connectivity issues
• Monitor and track support tickets to ensure timely resolution and adherence to SLAs
• Communicate effectively with users, providing regular updates on ticket status
• Follow standard procedures for proper escalation of unresolved issues
• Follow support processes, procedures, and knowledge base articles
• Maintain a record of customer issues as well as the solution strategy for future reference
• Receive, log, categorize, and prioritize incidents and service requests through ticketing systems.
• Provide remote support and guidance to end users
• Contribute to knowledge management by documenting recurring issues and resolutions.

Other info

Why you’ll love WORKING HERE

• Flexible and dynamic work environment involving teams spread across different global locations;
• Communities with shared interests and identities, all working together to advance diversity, equity and inclusion within the workplace and society;
• Do you want to learn more? You will have access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera);
• Attractive benefits package (meal tickets, medical services, Benefit online, Employee Share Option Plan).


Capgemini is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability.

Benefits

• Special events bonus (ex: Easter, Christmas)
• Medical subscription
• Trainings
• Courses
• Bookster subscription
• Choose your benefits within a maximum budget
• Extra days off
• Parties / company events
• Laptop
• Fun / Relax Area
• Meal vouchers