ServiceNOW Developer - dc01

Short company description

Why we’re different:

At Capgemini, we help organizations across the world become more agile, more competitive and more successful. Smart, tailored, often ground-breaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too.


Capgemini is proud to represent nearly 130 nationalities and its cultural diversity. Our holistic definition of diversity extends beyond gender, gender identity, sexual orientation, disability, ethnicity, race, age and religion. Capgemini views diversity as everything that makes us who we are as an organization, including our social background, our experiences in life and work, our communication styles and even our personality. These dimensions contribute to the type of diversity we value the most: diversity of thought.

Requirements

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

• 3–4 years of relevant ServiceNow experience for this recruitment need.
• Strong ServiceNow development knowledge and the ability to deliver independently.
• Experience with Now Assist and AI-powered ServiceNow use cases.
• Strong JavaScript, REST API, Flow Designer, integration, and debugging skills.
• Knowledge of AI Agents, RAG, enterprise knowledge sources, or external AI platforms is valued.
• Professional fluency in French and English.
• Preferred certifications: CSA, CAD, CIS Data Foundation plus another CIS certification, and Now Assist training.
• Strong communication, collaboration, problem-solving, customer-facing, and innovation skills.

Responsibilities

As a Confirmed ServiceNow AI Developer with Capgemini, you will independently design, develop, test, and deploy AI-powered solutions using ServiceNow capabilities. You will actively participate in customer delivery, support pre-sales activities, and contribute to AI Factory accelerators, reusable assets, and intellectual property.
In this role you will:
• Design and implement ServiceNow Now Assist solutions.
• Configure and develop AI-powered workflows, prompts, AI Agents, and automations.
• Build integrations with enterprise systems and external AI platforms using REST APIs.
• Develop Retrieval-Augmented Generation solutions using enterprise knowledge sources.
• Participate in solution-design workshops and translate requirements into technical solutions.
• Lead or coordinate technical implementation workstreams appropriate to the assignment.
• Contribute to customer documentation, technical deliverables, and knowledge transfer.
• Deliver demonstrations and proofs of concept.
• Participate in proposal development, estimations, innovation challenges, and hackathons.
• Build demonstration environments using ServiceNow and generative-AI ecosystems and contribute to reusable accelerators.

Other info

WHAT YOU''LL LOVE ABOUT WORKING HERE:
• Flexible and dynamic work environment involving teams spread across different global locations;
• Communities with shared interests and identities, all working together to advance diversity, equity and inclusion within the workplace and society;
• Do you want to learn more? You will have access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera);
• Attractive benefits package (meal tickets, medical services, Benefit online, Employee Share Option Plan).
Capgemini is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability.

Benefits

• Special events bonus (ex: Easter, Christmas)
• Medical subscription
• Life insurance
• Trainings
• Courses
• Certifications
• Bookster subscription
• Choose your benefits within a maximum budget
• Extra days off
• Parties / company events
• Laptop
• Fun / Relax Area
• Meal vouchers