Claims Processing Specialist with German

Short company description

ALD Automotive & LeasePlan unveil Ayvens, our new global mobility brand which unites the two companies together under a single common brand. This new brand represents another strategic milestone in the company’s development to become the leading global sustainable mobility player.
With over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals.
At ALD Automotive | LeasePlan, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment, and collaboration. We aim to foster an organization that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
ALD Automotive | LeasePlan will rebrand to Ayvens across all 44 countries by 2025.

Requirements

Fluent German (minimum B2/C1 level) and good English communication skills.
Previous experience in claims processing, insurance, customer service, leasing, or administrative operations is an advantage.
Experience in the automotive or insurance industry is an advantage.
You possess strong IT skills, especially in Microsoft Excel, Microsoft Word, and Microsoft Outlook.
You work in a structured and solution-oriented manner and are a team player.
Strong analytical and problem-solving skills.
Excellent attention to detail and accuracy.
Ability to manage multiple tasks and prioritize effectively.

Responsibilities

You will be the first point of contact for customers and partners in Switzerland.
You will process claims documentation and act as the interface with our insurance partners.
You will review and verify repair cost estimates related to accident damage.
You will handle roadside assistance cases both domestically and internationally in cooperation with our assistance partners and ensure mobility for our customers.
You will monitor invoice verification and posting.
You will clarify outstanding claim payments with insurance companies.

Other info

25 days of annual leave;
1 sick day/year;
1 day off for your birthday;
Family Private healthcare subscription at Sanador/Regina Maria ;
Life Insurance(BRD)
Monthly budget in Benefit Platform;
Holiday gifts for Easter, Christmas through Benefits Platform;
Loyalty bonus at 3 and 5 years seniority in company;
Special events bonus (marriage, child birth, other);
Opportunities and trainings for ongoing professional growth and career advancement;
Hybrid work setup - 3 days/week in the office (Timpuri noi metro station);
Discounts for dental care from Edent clinic;
Massage in the office on Tuesday, Wednesday and Thursday