KYB Operations Analyst with French

Short company description

We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.

Requirements

-Minimum B2 level of French and English, both written and spoken.
-Previous experience in KYB (Know Your Business), KYC (Know Your Customer), compliance operations, or B2B Customer Support.
-Good understanding of customer verification processes, document review, and business onboarding procedures.
-Experience working with CRM or ticketing tools, such as Zendesk; familiarity with Sumsub, Jira, or Confluence is an advantage.
-Strong analytical and problem-solving skills, with excellent attention to detail.
-Ability to manage multiple requests, prioritize tasks, and work efficiently in a fast-paced environment.
-Proactive, curious, and solution-oriented mindset, with the ability to take initiative and work independently.
-Strong communication skills and ability to collaborate effectively with cross-functional teams.
-Willingness to learn new tools, adapt to evolving processes, and contribute to operational improvements.

Responsibilities

-Manage and review KYB/KYC verification cases, ensuring accurate and efficient processing of business customer information and documentation.
-Support business customers throughout the onboarding and verification process, providing guidance and resolving issues.
-Handle customer inquiries and requests in French through Zendesk, ensuring clear, professional, and timely communication.
-Review and validate customer documents, identify missing or inconsistent information, and follow up when additional details are required.
-Work with Sumsub and internal tools to manage verification workflows and customer onboarding activities.
-Investigate and resolve complex verification cases, escalating issues to the appropriate teams when necessary.
-Collaborate closely with Product, Customer Care, and other internal teams to identify and resolve recurring operational challenges.
-Perform manual verification and administrative tasks when required, ensuring accuracy and compliance with internal procedures.