Senior Process Specialist, Order to Cash (M/F/D)

Within Group Finance Transformation, we are looking for a Senior Process Specialist, Order to Cash who will support the Senior Manager, OTC Process Governance, and will collaborate closely with OTC GPO(s) and other Process Specialist(s). Special focus is the SAP billing set-up for operational invoicing (Billing engine roll-out/country e-invoicing mandates).

Strategic Project Support

o    Map current and future processes and related changes.
o    Assess design requests and prepare recommendations for review.
o    Present processes and advise on training and testing needs.

Process Governance

o    Maintain approved process documentation and support process-performance monitoring.
o    Support continuous improvement, optimisation, and audits, subject to capacity.
o    Identify and support standardisation opportunities with the relevant GPO.

Process Scope

Order-to-Cash (OTC) at DSV encompasses the process from customer order taking until cash receipt and closing. In close cooperation with the divisional process owners, who are responsible for operational order fulfillment and invoice triggering, the Finance Transformation GPO team has the full process ownership for SAP billing engine invoicing to closure.

Responsibilities:

Project Design Phase

• Present and explain standard process documentation.
• Support Business Change Management in identifying requirements, gaps, and deviations.
• Review requirements and gaps and incorporate them into process flows.
• Submit requirements and proposed changes to the relevant GPO for review and approval.
• Help with SAP invoice form layout adjustments, due legal/tax requirements.

Project Delivery Phase

• Act as the first point of contact for scope changes during build, testing, and hyper care.
• Keep processing documentation up to date.
• Review training materials and SOPs.
• Contribute to defining the testing scope, focusing on identified requirements and gaps.

Process Governance and Improvement

• Maintain the OTC process baseline with other Process Specialist(s).
• Assess improvement initiatives and prepare recommendations for GPO decision-making.
• Support reviews of local alignment with approved OTC processes.
• Monitor OTC developments and share relevant external practices and insights with the OTC team.

Decision Support and Escalation

• Prepare recommendations on project requirements and gaps; the relevant GPO retains final approval authority.
• The relevant GPO approves exceptions required by law or essential business needs.

Requirements:

• Bachelor's degree or equivalent qualification in Finance, Accounting, Procurement, Business Administration, or a related discipline; a relevant professional qualification is an advantage.
• Minimum 5 or more years of relevant experience in OTC operations or process improvement within a complex international organisation.
• Strong knowledge of OTC processes, accounting, finance, and reporting.
• Working knowledge of relevant IT concepts and dependencies.
• Understanding of the SAP S/4HANA template (SD and FI Modules).
• Understanding complex, large-scale ERP environments.
• Detail-oriented and analytical.
• Able to simplify and explain complex processes clearly.
• Confident presenter and effective communicator.
• Able to influence stakeholders and build alignment.
• Resilient, committed, and solution oriented.
• Collaborative and effective across cultures and functions.
• Develop pragmatic, evidence-based solutions.
• Identify root causes and improvement opportunities.
• Build strong networks across functions, divisions, and countries.
• Fluent written and spoken English.
• Additional languages are an advantage.
• Advanced Excel and strong Microsoft Office skills.
• Experience with SAP S/4HANA SD and FI; e-invoicing and transport management system experience is an advantage.
• Experience with BPMN 2.0 and SAP Signavio is a strong advantage.

DSV - Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV