Colector

Short company description

Since its inception in 1997, D&S Global Solutions has been driving innovation in accounts receivable solutions, constantly shaping and expanding beyond anything previously conceived to meet clients’ needs. Our one-of-a-kind D&S Off-Site Network team delivers the highest level of expertise in an array of languages with unmatched flexibility, clarity, and courtesy. Our experience spans over years, countries, and companies of all scopes. Our solutions are completely customizable, extend beyond any and all expectations, and stem from experience telling us that credit risk comes from any, if not all, aspects of business. As a result, through our proprietary software, leading-edge technology, and considerable know-how, we work with you to do everything humanly possible to mitigate your credit risk efficiently and effectively, producing an ever-growing set of services we are proud to provide.

Cadex Solutions Corporation is a holding company formed by Trivest Partners LP to build the premier provider of commercial order-to-cash management solutions.
Cadex’s first acquisition was AG Adjustments in March 2019, which is exclusively focused on third-party commercial debt recovery. Cadex subsequently acquired TranSubro, an insurance subrogation company, in October 2021, and D&S Global Solutions, a technology-enabled, international order-to-cash services provider in February 2022. In June 2023, Cadex acquired ABC-Amega and DAL, both leaders in the commercial accounts receivable management industry.
The Company has approximately 800 employees serving over 1,000 clients across all industries from locations including the United States, Colombia, Brazil, Romania, Italy, India, Singapore, and South Africa.

Requirements

OBJECTIVE 

We are looking for someone to join our team in the office in Craiova as a Collector.

The role of the Collector is to collect on past due accounts on behalf of D&S Global Solutions - a Cadex company''s clients in a manner that ensures maximum revenue generation through successful collections, excellent service, and the highest quality standards. This position uses various collection techniques, including making demands for payment, problem solving, dispute resolution, settlement negotiations, and other methods via telephone and email. 

COMPETENCIES 

Strong computer skills in various systems, especially Microsoft Office 
Time management and organization skills 
Proficient communication and comprehension skills, including professional written and telephone communication 
Ability to communicate via telephone or verbal discussion, including conversations that require making demands for payment and/or negotiating favorably for the company and our clients 
Adept at professionally responding to confrontational or evasive conversations if required during the handling of a collection account
Basic mathematical skills 
Basic telephone and calculator skills 


FLUENCY 

This position requires fluency in the English language. Fluency in other languages is an advantage.

Responsibilities

PRIMARY JOB DUTIES 

Meet or exceed collection and revenue goals as established to ensure maximum client satisfaction. 
Work accounts assigned efficiently by meeting productivity and activity goals as assigned. 
Provide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way.
Accurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as required. 
Ensure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures, skip tracing, quality assurance, or manager; anticipate the customer’s and/or client’s concerns by demonstrative active listening and proactively thinking, adapting to changes as needed. 

SECONDARY JOB DUTIES 

Continuously seeking to improve business knowledge, quality assurance scores, and other metrics (e.g. volume of calls, activities, accounts worked per day).
Maintain confidentiality of both internal and external party information. 
Maintain organized electronic file storage of documents and emails.  
Interface with Client-Facing departments to help identify and meet client needs. 
Respond to written correspondence from customers and clients in clear, concise, and professional language by keeping language accurate, legible, complete, and by using a positive tone.
Foster effective communication and collaboration between countries and cultures within all regions. 
Assist in Operational project work as required. 
Act as backup to other members of the Operational Departments. 

WORK HOURS 

09:00-18:00 EEST (Romania time)

Please apply using the provided link!

Other info

EEO STATEMENT 

Cadex provides equal employment opportunities to all employees without regard to race, color, creed, religion, sex, age, national origin, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status.

Benefits

• Medical insurance
• Laptop
• Meal vouchers
• Gift vouchers