Order Management I2C with French-Hybrid Bucharest

Short company description

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

With more than 5,000 employees in our Bucharest, Cluj-Napoca and Iași offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes domains such as: Finance & Accounting, Supply Chain, Trust & Safety, Customer Care, Insurance and Data-Tech-AI.

Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iași, or remote from anywhere in Romania.  We offer our workforce a flexible work-life balance and enable them to work from the office, hybrid, or from home. Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Care, Technical Support, Procurement, Order Management, Ad Moderation and Content Moderation.

Requirements

Knowledge of working in SAP is an advantage

Bachelor’s degree in Economics, Commerce, Finance or similar field of study.

Proficiency in Microsoft Office applications, particularly Excel, with experience in reporting and data analysis.

Knowledge of French language at a C1 level.

Previous work experience in ITC processes.

Responsibilities

Making collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests.

Understanding of all aspects of Cash allocation in accordance with customer remittances including deep validation experience and report out to business.

Cash Application Allocating payments in accordance with customer remittances.

Collaborating closely between all entities of AR (different entities) and keep track of all aged receivables including current ageing buckets.

Act as Subject Matter Specialist for the AR processes, complete know-how and understanding of the AR value chain. Experience of working with a real estate client will be a preference.

Create and update the Standard Operations Procedure and other updates received from time to time.

Should be able to deal with clients for any query or information.

Identify and resolve unidentified cash and manage end to end process of Cash applications.

Process cash application functions to invoices at assigned sites ensuring the DRR (Daily Receipt Reconciliation) is completed in a timely, accurate, and confidential manner.

Follow up on customer/internal disputes, customer questions and working between departments to get a resolution.

Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund

Monthly salary offered

1080 - 1200EUR