Product Enablement Support Consultant @Atos

Product Enablement Support Consultant 

The Product Enablement Support Consultant is a hands-on contributor within the global Product Enablement & Go‑to‑Market (GTM) organisation for the ServiceNow business. The role supports regional sales, pre-sales, and pursuit teams by building, maintaining, and operating the technical enablement deliverables that help teams sell with consistency and speed.

This role partners closely with Product Enablement leadership, Solution Consulting, Value Engineering, and Customer Success to keep client-facing assets current, demo environments ready, and pursuit support flowing—so account teams can focus on building pipeline and closing opportunities.

Key Responsibilities

Regional Product Enablement Execution

• Support regional teams with ServiceNow solution and industry enablement assets (slides, talk tracks, demo scripts, and reusable content).
• Create, update, and format client pitch decks and industry narratives, ensuring version control and brand/message consistency.
• Maintain sales playbooks and supporting guidance (discovery prompts, qualification, objection handling, and next-step actions) aligned to GTM priorities.
• Build and curate an RFP response library (boilerplate answers, case studies, scope language, and compliance content) to accelerate high-quality submissions.

Demo Environment Ownership

• Coordinate provisioning, refresh, and upkeep of demo environments (access, data sets, configurations, and baseline scripts) aligned to priority use cases.
• Publish guided demo flows and supporting assets (demo guides, screenshots, FAQs, and troubleshooting notes) for pre-sales and pursuit teams.
• Work with Solution Consulting/Value Engineering to incorporate accelerators and reference architectures into demos and proof points.

Sales Training & Capability Development

• Develop and maintain sales training materials (slides, labs, knowledge checks, and onboarding packs) covering offerings, differentiators, and updates.
• Coordinate session logistics and readiness (invites, agendas, recording links, materials distribution) and capture feedback for continuous improvement.
• Support measurement of enablement effectiveness by tracking attendance, content usage, and recurring gaps raised by the field.

Pursuit Support & Tiger Team Coordination

• Provide SWAT/Tiger Team support for strategic pursuits by coordinating inputs, owners, and timelines across functions.
• Package pursuit-ready materials: tailored pitch content, proposal/RFP responses, demo alignment, competitive callouts, and executive-ready summaries.
• Support bid/oral preparation with content assembly, storyboards, and rehearsal logistics; capture lessons learned for reuse.

Competitive & Market Intelligence

• Maintain competitive battlecards and win/loss learnings (positioning, differentiators, traps to avoid, and proof points) in an easily searchable format.
• Collect updates from the field (deal feedback, competitor claims, pricing/packaging signals) and route them to enablement leadership for synthesis.
• Ensure frontline teams can quickly access the latest competitive guidance and approved messaging for pursuits and customer conversations.

Customer Success Program Execution

• Support the rollout and operation of the Customer Success Program by maintaining templates, guidance, and reusable assets aligned to global frameworks.
• Assist account teams with customer success plans, health-check artefacts, and value realisation tracking packs (where applicable).
• Coordinate enablement inputs for executive business reviews (materials assembly, updates, and distribution) and capture reusable content from outcomes.

Cross-Functional Collaboration

• Work closely with:
  • Product Enablement & GTM Lead (strategy, assets, governance)
  • Value Engineering Industry Directors (industry solutions & value propositions)
  • CTO/Portfolio Leader (portfolio insights & innovation messaging)
  • Regional Sales Leadership (deal prioritisation & enablement needs)
• Serve as the primary bridge between global GTM efforts and regional execution requirements.

Continuous Improvement & Governance

• Track regional performance of sales assets, training, and pursuit support.
• Provide structured feedback to global GTM and Value Engineering CoE teams for asset enhancement.
• Ensure governance over asset usage, branding, and message consistency within the region.

Required Experience & Capabilities

• Experience in Product Enablement, Pre-Sales operations, Pursuit/Proposal support, Marketing operations, or GTM support roles in a technology or consulting environment.
• Working knowledge of ServiceNow solutions and common demo/pursuit motions (preferred), with the ability to learn quickly.
• Strong content production skills (PowerPoint and Word), with experience building and maintaining:
  • Client pitch decks
  • Sales playbooks
  • RFP response libraries
  • Competitive battlecards
  • Sales training materials
• Comfort working with multiple stakeholders and tight deadlines; able to organise tasks, track actions, and follow through to completion.
• Detail-oriented with strong quality control (accuracy, formatting, versioning, and message consistency).
• Clear written and verbal communication skills; able to turn technical inputs into concise, field-ready assets.