Technical Support Specialist L1 with French

Short company description

We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.

Requirements

- Previous experience in Technical Support, IT Help Desk, Service Desk, or Customer Support with technical troubleshooting
- Excellent written communication skills in French (advanced level – mandatory)
- Good English communication skills
- Basic understanding of operating systems, browsers, mobile applications, and web technologies
- Ability to investigate, troubleshoot, and resolve technical issues in a structured manner
- Strong analytical thinking and problem-solving skills
- Excellent organizational skills, attention to detail, and ability to work independently
- Customer-oriented mindset with a proactive attitude and willingness to learn new technologies

Responsibilities

- Provide first-line (L1) technical support to customers via email and ticketing systems, ensuring timely responses and SLA compliance
- Diagnose and troubleshoot technical issues related to the company's products and services
- Investigate incidents, identify root causes when possible, and provide clear solutions or workarounds
- Escalate complex technical issues to L2/L3 teams while ensuring complete documentation of each case
- Accurately document customer interactions, troubleshooting steps, and issue resolutions in the ticketing system
- Collaborate with internal technical teams to resolve customer issues efficiently
- Identify recurring technical problems and contribute to knowledge base articles and process improvements
- Ensure a high level of customer satisfaction by providing professional, accurate, and solution-oriented support

Other info

We are looking for a Technical Support Specialist L1 with French who enjoys solving technical problems and delivering an excellent customer experience. In this role, you will be the first point of contact for users experiencing technical issues, helping them troubleshoot and resolve problems while collaborating closely with internal technical teams. This is an excellent opportunity for someone who wants to develop a career in technical support within an international environment.