Quality Assurance Analyst with French

Short company description

Societe Generale Global Solution Centre is a business solution center for Societe Generale, one of the largest European financial groups. We provide high-quality professional services for more than 35 countries in various fields of activity – Finance & Accounting, Human Resources, Information Technology, Know Your Customer, Compliance. Our mission is to build together a better and sustainable future through responsible and innovative solutions.

With a team of over 2800 colleagues, we foster a diverse and flexible work environment which offers the means to learn and develop for both experienced and young professionals. Here you will find the resources to continuously learn and improve your skillset (or, why not, to explore a completely different career path) through international exposure, transversal projects, numerous learning platforms or internal mobility opportunities.

We are recruiting in Bucharest across both non-IT (HR, Compliance, KYC, Finance, Risk & Control, Audit, Legal, Client Service) and IT (Developer, Business Analyst, Project Manager, Cybersecurity, QA) areas, with around 120–140 open roles.

Our hybrid work setup encourages flexibility and balance. We offer development programs, certifications, and continuous learning opportunities, along with competitive compensation, health and wellbeing benefits, flexible perks, and additional time off—all designed to support your growth and success.

With us, you can shape your future to reach your aspirations, while also being able to focus on what is important for you!

Requirements

The Quality Assurance Analyst executes Level‑1 managerial controls for agencies within a centralized GSC setup, ensuring high‑quality, compliant, and risk‑based control execution.

The role contributes to data‑driven quality insights, Root Cause Analysis (RCA), and stakeholder decision support, helping operational and client teams continuously improve KYC performance.

You act as a key contributor to quality governance by delivering reliable analyses, clear documentation, and actionable recommendations, using analytical tools — including responsibly applied AI and automation enablers, where applicable — in line with Group standards.

Responsibilities

Specifically, you will be required to:

Quality Controls & Compliance:

Execute Level‑1 controls in strict accordance with approved procedures, ensuring accurate documentation of results, anomalies, and evidence with full audit trail;
Perform risk‑based sample extraction for quality assurance, ensuring targeted and effective review of KYC activities;
Ensure compliance with applicable norms, procedures, and quality frameworks governing KYC operations.
Analysis, RCA & Continuous Improvement:

Analyse control results and quality data to identify trends, root causes, and quality improvement opportunities across KYC processes;
Contribute to Root Cause Analysis (RCA) using structured methodologies and analytical tools, including responsible use of AI‑supported analysis, where applicable;
Formulate evidence‑based recommendations to support corrective and preventive actions (CAPA) where applicable.
Action Plans & Performance Monitoring:

Co‑lead the definition of corrective and preventive action plans together with Team Leaders, Process Experts, and Client Partner points of contact;
Monitor the effectiveness, efficiency, and progress of implemented actions, ensuring sustainable quality improvement where appropriate/ applicable;
Identify risks related to non‑achievement of client‑agreed KPIs and propose mitigation plans.
Reporting & Stakeholder Interaction:

Produce performance and quality reports at process, team, and agency level, with clear KPIs and insights;
Contribute to the preparation of analyses, dashboards, and presentations for clients and internal stakeholders;
Participate in quality governance meetings, clearly articulating findings, risks, and recommendations.

Other info

Profile required

Positive, cooperative mindset with a strong sense of responsibility;
Experience in process analysis and continuous improvement activities;
Basic knowledge of Lean Six Sigma / Agile / CAPA methodologies is a plus;
Analytical skills and ability to translate data into actionable insights;
Risk awareness and quality‑oriented mindset;
Very good attention to detail, structured working approach and productivity without compromising quality;
Effective written and verbal communication skills;
Ability to work in a dynamic, high‑pressure environment with multiple priorities;
Comfortable with polyvalence (multi‑skilling across perimeters and activities);
Good command of French (B2) and English (B1);
Experience in the retail banking / KYC environment is a plus;
Interest in data analytics, reporting tools, Excel or AI‑assisted analysis is an advantage, with strong respect for responsible and compliant. usage.
Why join us

Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating. Plus, you will enjoy all our benefits:

competitive compensation & remuneration, including annual performance bonus;
preventive healthcare plan, and group health & life insurance;
wide range of flexible benefits within a monthly budget;
office perks, wellbeing and mental health programs;
various social benefits and bonuses for personal or family events;
9-to-5 workday & flexible working environment (Hybrid);
additional paid and unpaid time off, including Sabbatical leave;
learning and growth opportunities based on individual development and career plans;
unlimited access to various eLearning resources.
Business insight

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years, or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful daily and develop or strengthen your expertise, you will feel right at home with us!

Benefits

• Performance bonus
• Annual bonus
• Special events bonus (ex: Easter, Christmas)
• Medical subscription
• Dental subscription
• Medical insurance
• Private pension
• Trainings
• Courses
• Certifications
• Bookster subscription
• Choose your benefits within a maximum budget
• Extra days off
• Parties / company events
• Laptop
• Fun / Relax Area
• Meal vouchers
• Cultural vouchers
• Gift vouchers