Service Desk Agent with Polish

Short company description

Accenture is a leading global professional services company helping the world’s top businesses, governments, and organizations build their digital core, reinvent with data and AI, optimize operations, and accelerate growth. We are a talent‑ and innovation‑led company of approximately 779,000 people in more than 120 countries.
We’ve made 15 consecutive appearances in Fortune’s 100 Best Companies to Work For, reflecting our commitment to putting people first.

Requirements

Qualifications:

Customer Interaction Handling
Problem Solving & Escalation Management
Data Quality
Service Level Agreement understanding/handling
Organization skills, attention to detail and follow through to resolve any
outstanding issues
Good technical aptitude with an ability to learn quickly
Fluent in Polish language
Upper Intermediate English level
Time management and administrative skills
Written and verbal communication skills: manages internal communications and external/client communications
Discretion, professionalism, confidentiality and judgment
Computer literacy and working knowledge of Microsoft Office
Ability to operate office equipment (printer, phone, photocopier, etc.)
Team player with interpersonal and conflict management skills
Self-Motivated, positive attitude and approach.
Flexibility to take on additional responsibility and tasks when required.

Responsibilities

Key Responsibilities:

Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation.
Performs customer request/problem identification and follows defined procedures to resolve correctly.
Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution.
Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention.
Develops and maintains knowledge of customer specific business environment. Develops and maintains an understanding of customer Service Level Agreements and department’s/product’s key performance requirements.
Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training.

Other info

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Benefits

• Special events bonus (ex: Easter, Christmas)
• Medical subscription
• Dental subscription
• Medical insurance
• Life insurance
• Gym membership
• Private pension
• Trainings
• Courses
• Certifications
• Bookster subscription
• Payment / Compensation for extra hours
• Choose your benefits within a maximum budget
• Extra days off
• Laptop
• Mobile phone
• Meal vouchers
• Holiday vouchers
• Cultural vouchers
• Gift vouchers