Supervisor - Operations & Quotations Teams

• Previous experience (1-2 years) as a Team Leader in Customer care, Call Centre, operation office;
• Good knowledge of implementing and monitoring processes and procedures for back office activities;
• Leadership abilities: supervising, recruiting, monitoring and evaluating subordinated teams;
• Excellent communication skills;
• Result oriented approach;
• Problem solving attitude;
• Flexibility and ability to adapt to changes;
• Open and friendly personality;
• Advanced knowledge of English (any other foreign language is a valuable asset);
• Professional usage of MS Office

- Get familiar with quotation system and operational procedures
- Get familiar with all the specifications of each market (Jakarta, Taipei, Hong Kong, Bangkok and Beijing)
- Know the products and understand client profile so that clear instructions can be given to the staff
- Ensure the team is reaching deadline and provides full and accurate quotations, recommending cost savings where applicable (Quotation)
- Ensure the feasibility and accuracy of itineraries
- To supervise the completion of PO’s in the system within the required deadline (Operations)
- Co-ordinate the activities of Quotation and Sales Operations Teams to ensure effective allocation of work
- Monitor and evaluate team performance and individual potential of each and every team member
- Provide training to team members and give them permanent feedback
- Identify ways to improve the process flow
- Ensure good communication with colleagues and management