Customer Sales Support Officer (Part-time 6 Ore)

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Employer: BAT Romania
Domain:
  • Customer Support - Client Service
  • Job type: part-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 31.05.2023
    Remote work: On-site
    Short company description

    British American Tobacco is a leading tobacco group, with brands sold in more than 200 markets. We employ more than 57,000 people and, with over 200 brands in our portfolio, we make the cigarette chosen by one in eight of the world’s one billion adult smokers. We hold robust market positions in each of our four regions – Americas; Asia-Pacific; Eastern Europe, Middle East and Africa; and Western Europe – and we are leaders in more than 60 markets.

    Requirements

    Nivelul de studii: Minimum studii medii (bacalaureat).
    Calificari / specializari necesare: Cursuri de specializare in domeniul comunicarii, vanzari, relatii client.
    Operare PC (MS Office, intranet, etc.)
    Experienta de lucru necesara (vechimea in specialitatea ceruta de post): minimum 6 luni experienta intr-o pozitie care presupune competente de comunicare prin telefon.


    Abilitati de comunicare si negociere. Toleranta, calm, perseverenta. Capacitate de a rezolva probleme. Corectitudine, flexibilitate. Abilitati de lucru cu calculatorul. Spirit de initiativa cu predispozitie spre actiune. Preocupare pentru ridicarea nivelului profesional individual. Capacitate de auto-organizare si punctualitate.

    Responsibilities

    Cunoaste si respecta strategiile companiei (cunoaste produsele, programele si campaniile desfasurate).
    Asigura preluarea si procesarea solicitarilor clientilor de tip: inregistrare comenzi, activitati track& trace, suport client, conform procedurilor de lucru.
    Respecta instructiunile si procedurile de lucru specifice postului.
    Cunoaste si foloseste corect aplicatiile la care are access.
    Urmareste respectarea standardelor de imagine si protocol, ca si respectarea standardelor privitoare la corespondenta interna si externa.
    Asigura comunicarea cu celelalte departamente in vederea prelucrarii informatiilor primite de la acestea.
    Executa orice alte dispozitii date de superiorul ierarhic direct sau de supraordonatii acestuia in realizarea strategiilor pe termen scurt ale companiei in limitele respectarii temeiului legal.

    Other info

    PROGRAM:
    Luni - Vineri (8:30 – 15:00) Mod de lucru hibrid

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