Data Exchange Systems Support

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Employer: MHP - A Porsche Company
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • nationwide
    Updated at: 26.09.2022
    Short company description

    MHP – Excellence in Management- and IT-Consulting for Automotive.

    Requirements

    • Windows knowledge, UNIX basic knowledge desirable
    • 1st or 2nd level support experience (at least 1 year) including hotline support (no dispatching - only service desk)
    • ITIL desirable
    • Open and friendly, professional appearance in customer communication.
    • Outgoing and team player
    • Willingness to work in a team
    • Customer oriented work style
    • Independent way of working
    • Reliable way of working
    • Good to very good knowledge of BMC Remedy AR Suite
    • Good to very good knowledge of MS Office programs Word, Excel and PowerPoint

    Responsibilities

    • Acceptance and processing of support requests and error messages
    • Log file analyses of faulty jobs
    • OFTP2 and ENGDAT error analyses and correction
    • Consultation of the specialist department (functional, technical)
    • Processing and implementation of service requests
    • Maintenance and setup of OFTP2 partner stations
    • Processing urgent tasks on emergency platforms/interfaces
    • Maintenance of the knowledgebase
    • Receipt and qualification of fault reports and requests via telephone, email or ticket tool