Digital HR Consultant with French

Short company description

Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity’, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.

Requirements

Knowledge and Skill Requirements:

French language – C1 level, English would be a plus
French payroll regulations and HR knowledge
Siebel CRM functional knowledge
MS Office tools knowledge (Excel, Powerpoint, Word…)
ADP Systems knowledge would be a plus: (Applications portals, Client interfaces, DUMA, ZPP Prod, ACE, etc)
Ability to manage several projects in parallel
Excellent customer service abilities
Take initiatives in order to improve customer satisfaction
Be able to speak and write easily & clearly
Analytical skills and an ability to summarize
Organized, rigorous and autonomous
Team player
Dynamic and responsive

Responsibilities

Job Summary:

Performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

According to his/her mission, the associate has to provide 2nd level support to customers on the following functional areas:

Bureau Virtuel des Ressources Humaines (BVRH)
Base de Donnees Economiques et Sociales (BDES)
Digiposte
Responsibilities :

Performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

In this respect, he/she has the objective to support the organization Pole Digital in assisting customers on the various Digital offers which are part of our portfolio. He/She contributes to the improvement of our processes, to the increase in efficiency, the improvement of our customers’ satisfaction, while following deadlines.

Main responsibilities are:

Treatment of Level 2 tickets on BVRH, BDES and Digiposte
Self-identify and self-assign the tickets which are part of his/her area of expertise
Assist customers via Siebel tickets :
Configurations
Functional assistance
Participate in Product Launch phases
Facilitate the relationship between ADP Helpline, France production teams, R&D, Level 3 Support and our external vendor, Docapost, when necessary
Participate in different product launch phases, in collaboration with 3rd Level Digital Support Teams.
Participate in internal production meetings and/or with the external vendor from the LAPOSTE group.
If necessary, participate to customer meetings as an expert of ADP’s Digital HR Offers.
SOP management and process improvement
Maintenance of the SOP-s for his/her area of expertise
Measure the efficiency of the process and the quality of his/her own assistance
Identify improvement opportunities
Contribute to the respect of mutual commitments