Quality Associate

Employer: Tech Mahindra
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 03.08.2021

    Tech Mahindra: Who are we?
    We are Tech Mahindra GmbH and we drive technological progress: whether AI, everyday automation or cybersecurity - TechM plays a leading role in the IT are looking for a Senior Associate-Quality * in Timişoara. Roles and responsibility

    • Perform quality audits and evaluations.
    • Provide feedback and coaching to improve customer experience.
    • Participate in team huddles to discuss Quality Scores and opportunity areas.
    • Provide process updates as per requirement.
    • Participate in internal / external calibration sessions.
    • Handle transactions to stay in sync with Operation.
    • Publish quality trends, feedback and improvement / enhancement reports.
    • Produce Quality reports and dashboards such as TNI, Pareto etc.
    • Ensure compliance and conduct, drive customer experience improvement.
    • Contribute to the development of short- and long-term goals of the process.
    • Ensure quality and CSAT targets are always met
    Preferred Skillset
    • Exceptional listening and analytical skills.
    • Excellent written and spoken  (Native or near-native) Europe: German or French along with English
    • Excellent oral, written, and interpersonal communication skills
    • Intermediate level of knowledge in MS-Office.
    • Work accurately and with an eye for details
    Requirements
    • 2+ years of experience as a Quality Analyst.
    • A Bachelor's / College Degree any field is an advantage.
    * We are happy about every application - your gender, age, origin, religion or sexuality do not matter. Networked togetherness. That is Tech Mahindra.