Tech Mahindra: Who are we?
We are Tech Mahindra GmbH and we drive technological progress: whether AI, everyday automation or cybersecurity - TechM plays a leading role in the IT are looking for a Senior Associate-Quality * in Timişoara. Roles and responsibility
- Perform quality audits and evaluations.
- Provide feedback and coaching to improve customer experience.
- Participate in team huddles to discuss Quality Scores and opportunity areas.
- Provide process updates as per requirement.
- Participate in internal / external calibration sessions.
- Handle transactions to stay in sync with Operation.
- Publish quality trends, feedback and improvement / enhancement reports.
- Produce Quality reports and dashboards such as TNI, Pareto etc.
- Ensure compliance and conduct, drive customer experience improvement.
- Contribute to the development of short- and long-term goals of the process.
- Ensure quality and CSAT targets are always met
- Exceptional listening and analytical skills.
- Excellent written and spoken (Native or near-native) Europe: German or French along with English
- Excellent oral, written, and interpersonal communication skills
- Intermediate level of knowledge in MS-Office.
- Work accurately and with an eye for details
- 2+ years of experience as a Quality Analyst.
- A Bachelor's / College Degree any field is an advantage.