WEBINAR: Veeam Talks - World Class Tech Support: License to Solve

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Companie: Veeam Software
Domeniu:
  • Customer support - Client service
  • Inginerie
  • IT Software
  • Tip anunt: eveniment
    Nivel anunt: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Ilfov
  • Actualizat la: 15.07.2020


    Meet Veeam’s Technical Support Team. Did you know that:

    • 95% of feedback received by the team is positive
    • 80% of all the cases are closed on Tier 1 level
    • 30% of all cases are closed within 60 minutes

     

    Want to learn more?

    Join us and take a closer look at our world-class Technical Support Team. David Domask and Denis Churaev will be sharing their expertise first-hand and explaining how our teams help to manage the world. It’s a great opportunity to broaden your horizons and learn more about life as a Veeamer.

    David will be highlighting best practices when resolving difficult cases in Tech Support. And Denis will share his experiences of working at Veeam over the past few years. Learn where his Veeam career has taken him and hear about real-life challenges and successes.

    Register for this webinar and get an inside-peek at what a Tech Support Engineer role looks.

    Starting at 5PM (Bucharest time) on July 16th, 2020, we hope to see you then!



    Short description of the speakers:




    David Domask
    - Customer Care Manager for the EMEA region. He’s worked with Veeam for 4 years and has tremendous experience in resolving negative feedback. He also has great experience in handling demanding clients in technical support.


     





    Denis Churaev
    – Team Leader, Tier 2 Customer Technical Support for the EMEA region. He’s worked at Veeam for 6 years. He started as a Junior Support Engineer and has progressed to Team Leader, looking after two teams as well as developing the new Tier 2 team in the Bucharest office.








    See you on July 16th, 2020!