MoneyGram Transactions Customer Service Representative (Italian and English)

Angajator: TELUS International Europe
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: Student/Absolvent
  • Actualizat la: 16.10.2019
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    TELUS International focuses on human connection and innovation to deliver exceptional customer service and next-gen IT consulting that wow clients and delight their customers. More than 30,000 employees around the world, from locations across North and Central America, Europe and Asia, enable over 200 million customer interactions annually via voice, email, chat and social media, across fast-growing tech, financial services and fintech, gaming, travel and hospitality, and healthcare industries.

    TELUS International enables customer service delivery innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. TELUS holds a 65% interest in TELUS International with Baring Private Equity Asia holding the remaining 35%.


    Join us on a new project opening in Bucharest!

    On this role, you would be working for our new client, MoneyGram, a top global money transfer company. MoneyGram is a global provider of innovative money transfer and payment services, with approximately 350,000 agent locations in more than 200 countries and territories around the world.

    MoneyGram Transactions Customer Care Representatives will process inbound calls and e-mails from wire transfer customers or MoneyGram agents and will process transactions totaling tens of thousands of dollars every day.

    What we expect:

    -Advanced (C1) of Italian, medium (B2) level of English in written and oral
    -availability for a full-time schedule, in rotating shifts, 5 days/ week: Monday - Sunday, 9:30 - 22:30
    -Working knowledge of basic PC operation
    -Great communication and interpersonal skills
    -Client orientation
    -Ability to quickly adapt to changing environment, team-player mindset
    -Decision-making & problem-solving skills


    The Transaction Customer Service Representative position is about:

    -processing inbound calls and e-mails from MoneyGram wire transfer customers and agents
    -processing money transfer transactions (domestic & international)
    -answering a wide range of inquiries
    -solving Customer service issues
    -properly escalating any issues to specific departments

    We offer:

    - Stable job - permanent labor contracts
    - Flexible schedule - rotating shifts and weekends
    - Tenure salary increases
    - Monthly meal tickets
    - Public transportation and gym subscriptions reimbursement
    - Monthly performance bonus
    - Great rewards for referring your friends: consistent bonuses and prizes
    - International career - regular training and international career opportunities
    - Multilingual exposure - improve your spoken and written language skills
    - Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
    - Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
    - Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
    - Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

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