Client Service Consultant – HR Solutions with DUTCH

Angajator: Automatic Data Processing (ADP) Romania
Domeniu:
  • Management - Consultanta
  • Resurse Umane - Psihologie
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 20.11.2018

     

    KEY DUTIES/TASKS:

    •  Undergo Product training, maintain up-to-date knowledge and evolve alongside the HR Solutions
    •  Communicate with the Principal Consultant / customer contacts to understand in-depth technical aspects of the customer ‘s requirements
    •  Ensure that the implemented functionality is thoroughly tested and delivered on time
    •  Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
    •  Provide sustainable data models and solutions within the scope of the HR solutions to satisfy the customer requirements
    •  Function as a liaison between the Principal Consultant and the team through which client requirements flow
    •  Analyze the effort involved in developing/implementing these solutions and provide estimates
    •  Work with the build team consisting of Consultants/ Associate Consultants and develop complex bits of functionality
    •  Develop and maintain excellent relationships based on trust and credibility with all our customers
    •  Help in continuously improving the support service to maintain a high level of customer satisfaction.
    •  Work with implementation and product development teams around the globe to identify and report defects
    •  Maintain and contribute to the Knowledge Base library
    •  Work closely with the team and support in training and assessing new recruits
    •  Adhere to ADP standards, policies and methodologies in all areas of business
    •  Analysis activities in order to define specifications for building effective systems, capable to meet user requirements
    •  Giving advice to clients to optimize their use of the product
    •  Adjust set up of the product when requested
    •  Ability to influence and guide clients to ADP best practice and standard solution adoption

     

    REQUIREMENTS:

     

    •  Graduates / Post Graduates in Engineering or Computer Applications is an added advantage
    •  Multilingual Capability (English + Dutch)
    •  Proven experience in supporting international customers
    •  Experience in managing small teams and delivering small and mid-size projects
    •  Experience working with HR Information Systems / CRM Systems will be a massive advantage
    •  Ability to work in a challenging and demanding environment, alongside other energetic professionals
    •  Experience working in SQL will be an added advantage
    •  Demonstrate an in-depth knowledge of the product range features, technical limitations and business benefits
    •  Ability to understand Client business requirements and recommend the appropriate solution whilst being aware of technical constraints
    •  Knowledge of HR legislation would be an advantage
    •  Excellent communication in oral, written and listening skills
    •  Should be fluent in English & Dutch – Written and Oral
    •  Awareness of the positioning of the product in the market place
    •  High standard of personal, product and technical presentation
    •  Demonstrate organizational skills in client visits, product implementation and administration
    •  Excellent logical and problem solving skills
    •  Ability to work both independently and as a team player with a positive attitude
    •  Quick adaptability with an openness to learn and develop
    •  Solid customer focus, with the aim of building lasting relationships