Wi-Fi Tech Support with German & English

TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

Requirements:

● Fluent in German and English, both written and verbal
● Understanding and interest in consumer based electronics
● Availability for a full-time schedule, Monday - Friday, 10:30 - 18:30 (potentially Saturdays also in the future)
● Excellent verbal and written communications skills, excellent attention to detail
● Proven resolution, logical troubleshooting, customer service and customer satisfaction skills
● Experience using WiFi enabled devices and products
● Strong problem solving / resolution skills
● Excellent listening, probing and de-escalation skills
● Ability to learn quickly and be passionate about learning new concepts, technology and processes
● Possess strong analytical skills
● Ability to handle multiple tasks and prioritise on an on-going basis
● Strong ability to understand technical issues in an environment involving products, platforms and smartphone apps


Competencies:

● Passionate about delivering exceptional customer service
● Build strong relationships with customers
● Work well within a team and can motivate other team members
● Focused on meeting/exceeding targets
● An excellent time manager with the skills and ability to prioritise workloads
● Self-motivated with a high level of initiative and attention to detail
● A team player with excellent interpersonal skills
● Committed to continuous development
● Quality focused

Responsibilities:

● Resolving hardware and software issues via email/phone and social media based support
● Testing beta releases of firmware and software and provide feedback for improvement
● Working with internal systems you will document each call via a client ticket system
● Improving the way we work through new processes, tools, communication and organization
● Maintain and support quality and statistical standards at all times
● Working as part of a team, you will work to both individual and group targets
● Provide excellent customer technical support, you will strive for first call resolution with each case
● Becoming an expert of the client products, tools and processes
Additional Job Description

As part of your role, you will troubleshoot quickly and efficiently, providing information and solutions to customers of a French consumer electronics company, known for design and innovation in connected devices (ex. Wi-Fi Scales, Wireless Security Cameras, Smart Sleep Systems etc.).

This is a fantastic and challenging opportunity to work with and support the leaders in the health technology revolution.

Are you passionate about innovation and leading-edge products that can have an impact on the environment and how we live our lives? Then this is for you!

We offer:

- Stable job - permanent labor contracts
- Tenure salary increases
- International career - regular training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
- Monthly meal tickets
- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

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