ERP Dynamics AX Support Engineer

Employer: Microsoft
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 18.08.2018
    Short company description

    It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

    Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

    In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

    If shaping a better, more exciting future is what motivates you, you’ll be in good company.

    Find out more and apply.

    Requirements

    Required:

    A working knowledge of Dynamics AX, Dynamics 365 for Finance & Operations or other ERP products including cloud enterprise applications
    Good knowledge of Microsoft SQL including SSRS and SSAS
    English Language: fluent in reading, writing and speaking
    Excellent Communication Skills - verbal, listening, and written (including technical writing)
    Strong customer service, accurate and logical problem solving skills
    Interpersonal and relationship skills proven through work experience
    Passion for lifelong learning and personal and professional development

    Preferred:

    Knowledge of Windows Server operating systems with focus on Windows User-Mode Debugging
    Understanding of IIS, troubleshooting website issues/HTTP responses
    Understanding of SysInternals tools – Process Monitor, Process Explorer
    Network debugging skills (Fiddler, Network Monitor / Wireshark / Message Analyzer)
    Programming skills are useful, preferably in C++ or C# development - basic knowledge (ability to read code and write simple programs)
    Current Microsoft IT Certification preferred (Ex. MCSE, MCSA, MCSD, MCTS)
    Degree in Management Information Systems, Computer Science, Computer Information Systems, Computer Engineering

    Responsibilities

    Responsibilities

    Be part of a team and develop your skills as you solve complex technical issues in Microsoft Dynamics 365 for Operations.
    Deliver digital support experiences that create efficiency and value for our customers, our people and Microsoft.
    Demonstrate customer obsession and commitment to customer success in all interactions.
    Deeply understand our customers and deliver customer desired outcomes.
    Be a MSFT ambassador and lead by example.
    Create clarity by understanding and reinforcing business goals.
    Generate energy by building enthusiasm, pride, resiliency and enabling a productive and inclusive work environment.
    Deliver success by being curious and seeking solutions to tough problems.
    Manage relationships with your customers and provide technical documentation for the troubleshooting steps.
    Report software bugs and be an advocate for product improvement using customer suggestions.
    Develop specialized expertise by supporting Microsoft Dynamics 365 for Operations.
    Document your knowledge and share it with others.
    Use tools for debugging and root cause analysis.
    Provide in-depth technical support for customer service delivery via telephone, written correspondence, or electronic service regarding technically complex, escalated problems.
    Engage and collaborate with other Microsoft groups, including escalation teams and the development team, in gaining resolution to critical, complex issues.
    Represent Microsoft professionally in customer and partner onsite visits, where travel may be required.
    Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc.
    Present technical content to various audiences including customers, partners, and internal stakeholders.

    Other info

    Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.