Front office engineer Timisoara
Huawei is a global leader of ICT solutions, whose vision is to enrich life through communication.
Continuously innovating based on customer needs, we are committed to enhancing customer experiences and creating maximum value for telecom carriers, enterprises, and consumers.
Among our customers are 45 of the world's top 50 telecom operators and one third of the world’s population uses Huawei technologies. Huawei is active in more than 170 countries and has over 150,000 employees of which more than 70,000 are engaged in research and development (R&D).
We are diverse, and we embrace it. With us you have the opportunity to work in a dynamic, multinational environment with more than 150 nationalities worldwide. We seek and reward talent.
Join us for Building a Better Connected World!
Minimum Job Entry Requirements
Degree in Electronics/Telecommunication and/or 1 year telecommunications or Information Technology experience
Basic knowledge of call processing schemes
Ability to convey professionalism to all internal and external customers
Capability to stay focused and on task over extended durations
Talent to manage multiple task in a fast and ever changing environment
Strong interpersonal skills and ability to gain team trust to bring projects to conclusion
Solid customer services skills in order to interact with outside entities
Strong analytical skills and ability to learn a variety of troubleshooting methodology
Capability to work flexible hours to maintain network stability across a 24x7/365 schedule
Proficient in MS Office suite and comfortable in Microsoft Windows and Unix environments
Ability to keep motivated over long durations of monitoring various systems
Solid communication skills to coordinate repair efforts and trouble reports to various departments
Self-starter with ability to work unsupervised or in a team environment
Bachelor’s degree in work related field or Work Exp. Equivalent
Previous experience as NOC engineer, Field Technician
Basic understanding of Nokia, Huawei, Ranos, ZTE EMS for UTMS/CDMA/LTE
Understanding of networks and routing functions
Fluent in German (B2) & English (B1)
As a Front Office Engineer, you will identify, isolate, communicate, and assist in the resolution of network related alerts & faults received from the Network Management System.
Duties and Responsibilities:
Provide day-to-day systems management for all customer-facing production equipment, associated microwave systems, data network elements and transmission network elements for alarm indications
Handle escalations from both the field and vendors
Utilize network tools for network alarm monitoring and testing to ensure immediate action when fault is detected
Diagnose network failure in a timely manner ensuring resolution from beginning to end
Monitor and troubleshoot complex telecommunication networks
Adhere to all company guidelines, conducting business in a professional and calm manner and approaching issues with a “customer is first” attitude.
Participate in the activities associated with a variety of departmental projects including preparing reports, materials, documentation, and coordinating tasks
Escalate trouble tickets to appropriate parties to facilitate repairs
Coordinate with field personnel to assist in repairs/final resolution of issues
Keeping knowledge up to date regarding improvements with new process/procedures and new technology.