TAC Network Energy Engineer

Employer: Huawei Enterprise Romania GSC
Domain:
  • Engineering
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 13.12.2018
    Short company description

    Huawei Enterprise Romania GSC focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation.

    Our Enterprise GSC offers 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish and German) and IT platforms used by our engineers to solve our customers’ problems. Huawei Enterprise Romania GSC is made of several teams: Marketing & Channel Support Center, Customer Care Representatives, Spare Parts Center, Network Operation Center, Technical Assistance Center and Remote Delivery Center.

    In Romania we have 2 offices, located in Bucharest and Timisoara, with over 150 HCNP (Huawei Certified Network Professional) and HCIE (Huawei Certified Internetwork Expert) employees.

    Requirements

    - Handling customer service requests from all Europe for our Network Energy products by providing customer support from the physical layer up to the application layer;
    - Applies analytical skills and technical knowledge to solve product and network issues of moderate to high complexity;
    - Effectively utilizes moderate to complex lab setups to recreate and solve problems;
    - Acts as a technical expert and provides support on a world-wide basis Interacts across TAC teams and development teams at peer level.

    Responsibilities

    - Electrical or Electronics Bachelor's Degree;
    - Experience and knowledge on electronics, power supply systems and IDC Data Center
    (. UPS, Telecom Power, Precision Air Conditioner, Battery, Generator, PDU, Renewable
    Energy);
    - At least 2~3 years experiences in any ICT energy products or solution service technical
    support;
    - Experience of working with UPS, Battery, Breaker, Generator, PDU, Cooling systems
    and Sensors.
    - Experience of commissioning and troubleshooting UPS and power systems (voltagesV)
    is essential;
    - Experience of working with both single phase and 3 phase UPS applications essential;
    - Extensive knowledge of power electrical theory essential;
    - Extensive knowledge of electrical component theory is essential;
    - Extensive knowledge of electrical distribution systems, electrical code and various
    measurement equipment is essential;
    - Extensive knowledge of UPS including both the hard and software;
    - Ability of writing professional failure report, or standard operation process;
    - Experience of working with data center monitoring systems;
    - Experience of working with/ understanding of networking technologies TCP/IP and
    SNMP ;
    - Strong troubleshooting skills (able to analyze debug outputs and logs);
    - The ability of writing professional failure report, or standard operation process;
    - Experience of IDC data center project delivery or maintenance;
    - Experience with Energy/power equipment or ICT energy solution commissioning.

    Other info

    Offer:


    Motivational salary package and annual performance bonus;
    Gym discounts;
    Private Medical Insurance discounts;
    Paid 4 hours leave per month;
    Flexible work schedule (possibility to work on 8h shifts by rotation);
    Opportunity to work on shifts;
    Weekly fruit day;
    Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
    Life time learning environment and tools;
    Hands-on experience and lab testing;
    Great amount of Product Documentation;
    Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
    Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community;
    Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products).





    Only suitable candidates will be contacted!





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