Account Associate

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

•Aptitudini de comunicare;
•Atentie la detalii;
•Spirit de echipa;
•Cunostinte medii de utilizare a Excel si Word;
•Capacitatea de a utilize aplicatii web based;
•Capacitatea de a descarca si incarca fisiere pe internet;
•Cunostinte de retelistica de baza;

•Asigurarea starii de functionare a echipamentelor din flota administrata;
•Oferirea de suport tehnic instalarii/dezinstalarii echipamentelor;
•Rezolvarea sesizarilor clientilor conform procedurilor de lucru;
•Citirea lunara a contoarelor echipamentelor din flota administrata;
•Pregatirea din punct de vedere tehnic a locatiei clientului pentru instalari, adica: existenta accesului la reteaua electrica a clientului si la reteaua locala de internet;
•Instalarea/dezinstalarea echipamentelor si asigurarea pregatirii lor pentru transport, conform normelor Xerox;