Customer Support -Client service with French and English

This job is no longer active!

View all jobs Prohuman active


View all jobs Customer Support -Client service with French and English active on Hipo.ro

View all jobs Customer Support - Client Service active on Hipo.ro


Employer: Prohuman
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Ilfov
  • Otopeni
  • Updated at: 02.09.2018
    Remote work: On-site
    Short company description

    With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

    Requirements

    - Ability to write and speak fluently, clearly and concisely in English and French (both advanced level)
    - Willing to work in shifts
    - Previous customer support experience is an advantage
    - Excellent problem solving abilities
    - Empathetic and can communicate in a caring and friendly manner
    - Strong time Management skills and motivation to exceed expectations
    - Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
    - Strong team spirit with passion and drive to help users and deliver the best in customer service.

    Responsibilities

    - Deal with members e-mail queries promptly and efficiently, in accordance with company procedures
    - Process all incoming phone calls from customers and manage all requests, changes and cancelations as necessary
    - Input and access data on multiple systems
    - Maintain an up-to-date level of product and procedure knowledge by being attentive to and acting upon information advised in e-mail update, team meetings, training and other briefings.
    - Look at opportunities to make changes and improve the processes where possible.

    Other info

    Our client, Voxpro is Ireland's largest international provider of customer experience, technical support and sales operations solutions.
    Voxpro partners with some of the world's most exciting, innovative and disruptive tech organizations to support their customers by delivering the world’s best customer experiences.
    Voxpro is a fun and inclusive place to work and boasts of a multitude of social clubs, company parties and charitable activities to get involved in.
    Benefits :
    - Motivational Salary
    - Meal Tickets
    - Bonuses
    - Taxi vouchers for Night Shift
    - 7 card or World Class
    - AFI Park Club Card
    - 2 Massage sessions/week
    - Private medical services for you and your family members
    - Vouchers for holidays (2 vouchers/year);
    Job Code : 020218RRM

    Job-uri similare care te-ar putea interesa:

    Aplica fara CV
    Hybrid

    BUCURESTI,

    Aplica fara CV
    Hybrid

    Vezi job-uri similare (326)