Support Analyst with French

Employer: ManpowerGroup Romania
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Iasi
  • Updated at: 16.08.2018
    Short company description

    De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

    Requirements

    Requirements:
    • Advanced verbal and written communication skills in French;
    • Knowledge of MS Office and MS based applications;
    • Hard working, performance driven, solution oriented, team centric;
    • Available to work business hours in shifts between 08.00 and 20.00, Monday to Friday;
    • Basic technical support experience is considered a plus

    Responsibilities

    Main responsibilities:
    As part of the Service desk support team you will:
    • Take decisions using existing knowledge base and your problem solving skills for the initial diagnostics of the technical incidents;
    • Put knowledge and training to work in resolving as many incidents as possible on initial contact;
    • Prove attention to details in recording and classifying all incoming technical incidents;
    • Escalate and timely hand off to other resolving teams the incidents where no knowledge or solution was found;
    • Be part of the team and help your folks meet the service performance indicators;

    Other info

    What we offer:
    • Competitive salary package made of base salary, performance bonuses and meal tickets;
    • Consistent benefits package: transportation allowance, medical subscription from a list of providers, gym subscription and discounts
    • High quality external and internal technical trainings;
    • Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans;