IT Service Desk Consultant

Voted the Most Desired Employer in Romania, in the Financial Services Industry, five consecutive times, in the Catalyst surveys, Deloitte Romania provides services in audit, tax, legal, consulting, financial advisory, risk advisory, business processes as well as technology services, through 2,000 professionals. The Regional Audit Delivery Center (RADC) provides Audit services to various Country Member Firms from Deloitte Central Europe and to their clients. The Tax & Legal Delivery Center (TLDC) offers services focused on 5 service lines: GES (Global Employer Services), Business Tax, Global Tax Center Europe, Global Trade Advisory (GTA) and Legal Center of Excellence (CoE).
Worldwide, Deloitte serves four out of five Fortune Global 500 companies through a globally connected network of member firms in more than 150 countries and territories, with over 330,000 professionals. The organization is recognized among “World’s Best Workplaces™” by Great Place to Work® and Fortune and among “World’s Most Attractive Employers”, by Universum, according to 2020 surveys.

We believe that innovation comes from contrasting disciplines, backgrounds and cultural perspectives and that the innovative solutions our people deliver have to always make an impact that matters. We celebrate individual strengths and we prioritize our people’s well-being.

You bring the ambition, we’ll provide the opportunities.

• Bachelor’s degree
• Previous two years of progressive experience in a multi-cultural company and in a
high traffic Service Desk environment;
• Must have ability to communicate complex technical issues concisely and
professionally to technical and non-technical audience;
• Fluent in spoken and written English;
• Software troubleshooting knowledge for Microsoft Windows 7/10 and Mac OSX
10.11/10.13, Microsoft Office 2016/365 and basic networking;
• Hardware issues troubleshoot (notebooks, printers, phones etc.);
• Remote support;
• Active Directory and Exchange knowledge, scripting knowledge (Batch and
Powershell), virtualization basic knowledge;

• Responsible for physical hardware and OS deployment as well as hardware and
software support for standard equipment (laptops/desktops, printers, mobile
phones);
• Respond and taking the ownership of incidents and requests received by phone/e-
mail/ticketing system as part of the first line of support;
• Ensure issues and requests escalation to the 2nd and 3rd line of support (internal
or external), records the solutions, workarounds and steps taken in order to
address the issue/workaround in the ServiceDesk ticketing system and notifies the
user when it is solved;
• Ability to follow documented processes as well as update and maintain
documentation and knowledge bases;
• Prepare and deliver training materials for end users as well as facilitating induction
sessions for new comers;
• Proactively identify issues within the environment and resolve them;
• Manage and prioritize issues and bugs with internal and regional teams as well as
with the vendor;
• Create scripts to simplify processes;
• Troubleshoots software and infrastructure issues, including hands-on correction of
issues and working with necessary support teams to solve them;