Trainer

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

 Minimum 2 years experience in training (content design & delivery).
 Skilled in and can demonstrate experience with planning, creating, implementing, delivering and assessing various types of training.
 Communication skills for the purpose of knowledge transfer and skill development, including superior skill in explaining technical topics to novices and collaborating with subject matter experts and managers.
 Excellent collaboration, coordination and organization skills.
 Experience with one-to-many and one-to-one communication skills. Experience working with remote teams.
 Structured mind-set with innovative thinking.
 Very strong people focus.
 Strong in proactive cooperation.
 Excellent communication, presentation, documentation and public speaking skills.
 Ability to sell a message to all types of audiences.
 Excellent organizational and time management abilities.
 Critical thinking and decision making skills.
 Competent user level of Microsoft Office tools (Word, Excel and PowerPoint).
 Written and verbal fluency in English, as required to work with English language data training and learning.

 Designing and ensuring implementation of training solutions at account and horizontal level, according to the accounts’ requirements, goals and focus areas.
 Coordination of training calendar and logistics. Identify site-specific knowledge gaps through observations, focus groups, quality checks, and data analyses and propose specific training topics to site leadership based on findings.
 Monitor, track and report on training completion metrics by training group and individual. Manage ongoing development, validation and delivery of training materials, learner engagement strategies and evaluation plans.
 Administering testing, scheduling, managing the training calendar and reporting on work outcomes and impact.
 Contribute to continuous improvement cycle of training and accuracy processes. Coach and mentor less experienced staff.
 Define and identify improvement areas (individual and collective), build training plan. Train and coach the Team in order to achieve quantitative and qualitative objectives.
 Adapt HQ Trainings or other markets best practices to local context and stakes.
 Reinforce the knowledge of the teams delivering contents: co-develop the knowledge of the products and services.
 Work with Team Leaders in order to secure on-going and repeated training needs.
 Collect, analyze and build reports on all customer feedback (complaints, comments, customer surveys) and share the relevant information through the organization.
 Translate training-needs into effective training programs, and define standard for training material, using industry best practises.
 Innovate training methods. Improve training effectiveness by actively looking for feedback (surveys) and industry best practices, introduce interactive quizzes, exams.
 Conduct both new hire and refreshment trainings.
 Monitor employee performance and response to training.
 Assess training effectiveness to ensure incorporation of taught skills and techniques into employee’s work behaviour.
 Audit evaluations to identify areas for improvement.
 Create / maintain process documentation, training modules and work instructions.