Customer Services Dispatcher – Healthcare (determined period 12 months)

We are a technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. By combining the real and the digital worlds, we empower our customers to transform their industries and markets, helping them to transform the everyday for billions of people.

Siemens in Romania - Technology to Transform the Everyday

- 8 cities: Bucharest, Cluj-Napoca, Brașov, Sibiu, Galați, Buziaș
- 2,300 employees
- 5 Research and Development centres
- 4 factories

Siemens contribution to society:

- 300,000 € Investments in equipment for universities
- 1,600 internship students
- 100,000 m² more efficient offices through Siemens intelligent management solutions
- 1,000,000 residents benefit from drinking water through Siemens automation and monitoring solutions
- 7 cities equipped with Siemens automation systems for wastewater treatment

Our four strategic priorities:

1. Customer impact - We anticipate what our customers need before they even know they need it.
2. Technology with purpose - Innovative technology has been at the core of Siemens for more than 170 years and it will remain at the core of the future we're building.
3. Empowered people - Driving progress by empowering our customers, partners and employees.
4. Growth mindset - Rather than make yesterday last, we are committed to building tomorrow by learning and being open to change.

• Studii superioare finalizate sau in curs de finalizare;
• Cunoasterea Lb. engleza la nivel avansat;
• Cunostinte medii SAP;
• Cunostinte MS Office avansate in special Excel;
• Excelente abilitati de comunicare.

• Primirea de solicitari de service prin telefon si email si inregistrarea lor in programul SAP – modul service;
• Generarea de dispozitii de lucru (service orders);
• Programare inginerii service in relatie cu clientii (dispatch). Informare clienti;
• Introducerea, modificarea datelor echipmentelor / mentinerea la zi a bazei de date SAP – modul service;
• Mentinerea la zi a bazei de date cu volumul instalat IVK, asigurarea sincronizarii informatiilor cu SAP – modul service;
• Mentinerea la zi a situatiei UI/SI (upgrade/updates) de efectuat;
• Informare clienti despre UI/SI. Pregatire logistica UI/SI;
• Preparare comenzi pentru piese schimb adresate Logistica;
• Mentinerea la zi a situatiei contractelor. Raportare contracte;
• Lucrul cu programul de management SAP – modul service ;
• Colaborarea permanenta cu Compartimentele de Vanzari, Tehnic si Comercial din cadrul Siemens Healthineers;
• Raportari / Arhivare;
• Receptie protocoale instalare, introducere date in baza date SAP-
• modul service si IVK;
• Receptie rapoarte proactive monitoring si informare persoane responsabile ;
• Generare rapoarte EPS si transmiterea lor catre clienti
• Intretinere baza de date clienti.