Service Desk Technician with French and English

Employer: HELPLINE
Domain:
  • Customer Support - Client Service
  • IT Software
  • Administrative Assistance
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 06.12.2019
    Short company description

    HEPLINE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.

    Our main activities:

    Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Selesforce, Cegid and for client specific applications

    IT Service Desk (40%) : Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365

    BPO (20%): Externalization of business processes, back office activities within our specialization

    Join and grow with HELPLINE!
    Choose a job that makes sense among our current opportunities.

    Requirements

    Previous service desk and/or customer care experience.
    Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
    Spoken languages: advanced French and English.
    Availability to work in shifts

    Responsibilities

    WHAT OUR SERVICE DESK TECHNICIAN DOES :

    - Provide first line IT technical support (windows, office) with accurate and creative solutions to customer problems
    - Research, resolve, and respond to general issues (office, windows, outlook, internet, specific applications...) received via telephone calls and e-mails from different kinds of customers
    - Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
    - Demonstrate excellent customer service

    Other info

    WHAT WE OFFER:

    Permanent contract
    Central building offices with excellent view on the city, top facilities and equipment
    Competitive salary
    Performance bonus
    Meal tickets and gift vouchers
    Night shift bonus
    Taxi ticket for night shift
    Training opportunities
    Regina Maria medical package
    Copayment 7Card
    Extra vacation days
    Massage at the office day
    Fruits on the house
    Relocation package