Service Desk Technician with French and English

Employer: HELPLINE
Domain:
  • Customer Support - Client Service
  • IT Software
  • Administrative Assistance
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 18.10.2018
    Short company description

    HELPLINE is, on the Information technology consulting market, the European leader of user Experience. We put the Service Desk and innovation at the service of IT management teams in their digital transformation. HELPLINE operates in France and internationally having 8 sites in Europe. With 200 customers, including 50% of the 40 most significant French companies (CAC40), HELPLINE has been growing steadily and consistently for more than 20 years. The company made € 135 million turnover in 2016.

    Diversity is part of the company's DNA and developing the skills of our 2,500 employees is the main aim of HELPLINE’s management; Join us and grow with HELPLINE!

    All HELPLINE news on www.helpline.fr and social media.

    Requirements

    Multi-tasking may be a challenge for some, but if it's your kind of challenge, this job may be perfect for you!
    Spoken languages: advanced French and English.
    Availability to work in shifts

    Responsibilities

    WHAT OUR SERVICE DESK TECHNICIAN DOES :

    - Provide first line IT technical support (windows, office) with accurate and creative solutions to customer problems
    - Research, resolve, and respond to general issues (office, windows, outlook, internet, specific applications...) received via telephone calls and e-mails from different kinds of customers
    - Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
    - Demonstrate excellent customer service

    Other info

    WHAT WE OFFER:

    Permanent contract
    Central building offices with excellent view on the city, top facilities and equipment
    Competitive salary
    Performance bonus
    Meal tickets and gift vouchers
    Night shift bonus
    Taxi ticket for night shift
    Training opportunities
    Regina Maria medical package
    Copayment 7Card
    Extra vacation days
    Massage at the office day
    Fruits on the house
    Relocation package

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    #WeMakeITeasy