Workshop Management Associate with German

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

-Bachelor Degree or equivalent experience desirable
-Excellent written and oral English and German language skills
-Strong written and verbal communication skills to enable you to articulate complex problems succinctly
-Confidence in handling and calculating financial information/ strong at math
-Experience in an enterprise support and/or customer service environment with a strong understanding and knowledge of support, customer service delivery and/or the consulting industry and processes would be considered advantage;
-Passion for and track record for delivering great customer experiences
-Strong organizational, communication, project management, negotiation, stakeholder management and problem-solving skills
-Ability to follow instructions, review team process documentation and provide knowledgeable feedback – be able to identify a red flag or roadblocks in the processes, report and address them in a proactive and timely manner
-Ability to develop and maintain good working relationships across functional groups. Ability to work independently, while in a team environment
-Organizational skills to be able to document and quickly reference information and knowledge provided by internal resources and manage multiple requests and deliver in a timely manner
-Proven problem-solving skills, the ability to think critically and use a logical approach to determine the best solution/innovative ideas in ambiguous situations where minimal information is provided

-Assist the Client Delivery personnel in identifying reactive customer cases that require their attention and action.
-Assist the Client Delivery personnel by distributing and delivering Security-related and Proactive Emails to Premier customers
-Assist the Client Delivery personnel coordinating and organizing workshops
-Provide quality delivery of service center catalog items in line with catalog process descriptions and SLAs through attention to detail, ownership of issues and follow-through on service center pilot services.
-Act as an escalation resource to Specialists to ensure delivery according to defined processes and service descriptions
-Carry out regular quality reviews to ensure the processes are being followed
-Ensure services are delivered to the agreed SLA’s. Where issues occur, log them and action them accordingly
-Collaboration with Client Delivery personnel to deliver consistent and predictable delivery of services in the catalog that contributes to high customer satisfaction
-Leverage changes to tools, offerings and recommend processes to further adapt and refine
-Provide feedback, reporting and data that contributes to refinement of processes, deliverables and communication streams with Client Delivery personnel, customers and Client business partners.