Customer advisor with German

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

Requirements:
English and German Proficiency
Good computer literacy - competent in the main Microsoft Office packages and Internet Explorer Demonstrated ability in using communication applications such as telephony equipment

Responsibilities include:
• Handling native language customer contacts, including responding to incoming phone calls and written correspondence.
• Spoken and written language skills to native standard (including business correspondence), thorough understanding of the native culture.
• Delivering service excellence by efficiently problem-solving and positively reacting to customer situations in a professional, polite and clear manner
• Meet standards in volume, quality, performance & attendance.
• Fully investigates the Customer’s requirements using different systems and procedures
• Understanding and resolving the customer request, or creating & agreeing action plans to lead to resolution.
• Accurate logging of all contacts and following up on action plans using a case management system
• Where necessary liaising with business partners - i.e. Dealers, Field Managers and internal departments to develop service request resolutions & action plans.
• Escalating issues to the Team Leader, ensuring the group maintains professionalism at all times whilst working within strict service level criteria.

• Ability to use English as second language during European multi-national meetings, for systems, performance evaluation and training purposes (for non UK markets)
• Performs other related duties, as assigned, flexibility towards work schedules/shift patterns.

What we offer:
Lunch vouchers
Private healthcare
In-house trainings