Resource Analyst

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Angajator: Temenos
Domeniu:
  • Customer support - Client service
  • Educatie - Training
  • Management Trainee
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 21.07.2018
    Scurta descriere a companiei

    At Temenos we believe that our people make the difference. What we create and achieve is a result of the aspirations and goals of the 4000 unique individuals that make up Temenos today. Our people drive real change, and working together as a team is what got us to where we are today. We believe that challenges present opportunities for growth. Ideas become reality when you stay determined and are not afraid to take risks!

    In Bucharest, Temenos has more than 265 staff members and it’s expanding its operations in Research and Development, Client Services, Software as a Services (SaaS), Sales and Marketing, SSC Finance, IT Infrastructure, Security and HR.

    *Please make sure to read our Recruitment Privacy Policy on www.temenos.com/careers

    Cerinte

    Skills and Qualifications:

    -Ideally prior experience in a Resource Administrator role with responsibility for updating schedules for Project based Consultants and Project Managers.
    -An in-depth knowledge of Resourcing systems ideally Oracle PRM or PJR is desirable.
    -Excellent data entry and communications skills are required in addition to issue management and escalation handling.

    Responsabilitati

    Responsibilities and Accountabilities:

    -For all Implementation Projects, the Training Resource Analyst works with the Central Consultancy team to ensure that the allocation of all training resources is done in a timely manner and that the utilisation of resources is maximised/optimised

    -For all projects not linked to ongoing implementations, the Training Resource analyst works directly with the PM, the Temenos Learning Community Business Development Team and the client & partners to ensure all requirements are completely defined, that the training location is suitable, that the training environments have been set up and any other logistics required to deliver a successful training course.

    -Ensures that the schedules for all global training resources are updated in the Oracle PRM system and the Training Diary, specifically:
    o All training project assignments are up dated
    o Administration bookings such as vacations, leave, public holidays, sickness, training and internal projects are updated for all training resources
    o Resolve any booking conflicts in a timely fashion.

    -Ensure that all training requirements are resourced by appropriate resources within given SLA timescales: specifically:
    o Liaise with Project and Client Engagement Managers closely to understand demand
    o Ensure that updated project plans are entered into Oracle PRM system and resources assigned
    o Understand all pipeline projects and enter the resource plans once the opportunity is included in the revenue forecast

    -Work closely with Delivery Head for Training on any priority issues between projects for escalations with a view to find alternative solutions

    -Ensures information to line managers of any utilisation issues for his/her team

    -Form relationships with identified Training Partners and work closely with them for allocation of work that cannot be resourced from available pool.

    -Liaise with other regions to borrow and lend suitable resources where required

    -Create regular reports such as:
    o Bench Report detailing all Trainers with utilization forecast for less than 60%
    Monitor resource skills and resume’s to ensure up to date details are stored in Oracle HR system.
    o Revise and maintain upskilling plans for each of the trainers consistent with their Compass objectives, the objectives of Temenos Learning Community and the gaps within the organization.

    -Perform such other duties, functions and services, consistent with status or vocational ability, as may from time to time be required.