Resource Analyst

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together.
We serve over 3000 banks from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.
At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

Skills and Qualifications:

-Ideally prior experience in a Resource Administrator role with responsibility for updating schedules for Project based Consultants and Project Managers.
-An in-depth knowledge of Resourcing systems ideally Oracle PRM or PJR is desirable.
-Excellent data entry and communications skills are required in addition to issue management and escalation handling.

Responsibilities and Accountabilities:

-For all Implementation Projects, the Training Resource Analyst works with the Central Consultancy team to ensure that the allocation of all training resources is done in a timely manner and that the utilisation of resources is maximised/optimised

-For all projects not linked to ongoing implementations, the Training Resource analyst works directly with the PM, the Temenos Learning Community Business Development Team and the client & partners to ensure all requirements are completely defined, that the training location is suitable, that the training environments have been set up and any other logistics required to deliver a successful training course.

-Ensures that the schedules for all global training resources are updated in the Oracle PRM system and the Training Diary, specifically:
o All training project assignments are up dated
o Administration bookings such as vacations, leave, public holidays, sickness, training and internal projects are updated for all training resources
o Resolve any booking conflicts in a timely fashion.

-Ensure that all training requirements are resourced by appropriate resources within given SLA timescales: specifically:
o Liaise with Project and Client Engagement Managers closely to understand demand
o Ensure that updated project plans are entered into Oracle PRM system and resources assigned
o Understand all pipeline projects and enter the resource plans once the opportunity is included in the revenue forecast

-Work closely with Delivery Head for Training on any priority issues between projects for escalations with a view to find alternative solutions

-Ensures information to line managers of any utilisation issues for his/her team

-Form relationships with identified Training Partners and work closely with them for allocation of work that cannot be resourced from available pool.

-Liaise with other regions to borrow and lend suitable resources where required

-Create regular reports such as:
o Bench Report detailing all Trainers with utilization forecast for less than 60%
Monitor resource skills and resume’s to ensure up to date details are stored in Oracle HR system.
o Revise and maintain upskilling plans for each of the trainers consistent with their Compass objectives, the objectives of Temenos Learning Community and the gaps within the organization.

-Perform such other duties, functions and services, consistent with status or vocational ability, as may from time to time be required.