Customer technical support

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Employer: SC SASTE SRL
Domain:
  • Customer Support - Client Service
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 19.09.2018
    Short company description

    Requirements

    - Experience in usage of Internet-based applications
    - Confident MS-Office-User, especially MS Excel - MANDATORY
    - Basic telecommunication knowledge would represent an advantage
    - Language skills: very good English (verbal and written) - MANDATORY
    - Team player with excellent communication skills and goal driven work ethic
    - Organization and prioritization abilities
    - You like to work in a structured, independent way as well as part of a team
    - You are self-motivated and a goal-oriented, salary motivates you to top efficiency
    - Additional languages are a big plus (especially German)
    - Loyal, trustworthy and hard working.

    Responsibilities

    - Testing of connection and audio quality of telephone-connections.
    - Processing of trouble tickets in our ticket-system and our own highly accessible administration-platform 42one
    - Assessment of the quality statistics by appropriate parameters (ACD, ASR, SC, PDD, Call Attempts)
    - Identification of problematic destinations
    - Autonomous development and implementation of optimizing courses of action
    - Testing and surveillance of the implemented optimizing measures
    - Cooperation with involved and affected departments
    - Documentation of procedures and measures
    - Build routing scenarios for the customers in order to establish the correct flow on a call;
    - Change or interconnect from Soft switch interface routing groups, equipment’s, accounts, customers, vendors
    - Enable or disable routes for a specific call/destination;
    - Make SIP Debug, searching the issue and solve it as soon as possible;
    - Periodically monitor the routes to different destinations 42COM offers
    - Maintain the costs on the routes as low as possible without affecting the quality