Engagement Support Specialist| Global Employer Services
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GES Regional Delivery Centre
Global Employer Services (GES) service line forms part of the Deloitte Tax practice. GES comprises over 2,400 tax professionals in 28 countries across Europe, serving companies who have employees whose jobs require them to travel internationally. We provide taxation advice and compliance services to both the corporate entity and their globally mobile employees to ensure compliance with home and host country tax regulations.
We have recently established a Regional Delivery Centre in Bucharest to provide invaluable support to client facing professionals throughout Europe. By centralizing standard processes and administrative support we are seeking to drive process change and efficient working across the practice. The Regional Delivery Centre will continue to grow over the coming months and years as our range of services expands.
The Regional Delivery Centre will provide a range of process and administrative support, and the expansion of services provides opportunities to specialize in different aspects of tax administration. There will be regular and direct contact with senior management, and the handling of highly confidential personal information.
We are currently looking for strong candidates to join our Engagement Support team. Members of this team will be the vital liaison between our clients and the respective teams within the EMEA region and India. A successful applicant will be a self-starter and quick learner with a high level of IT user competence.
Ideally they will have experience in a supporting role in a professional organization or be able to demonstrate the mix of skills and attributes that would enable them to make a real contribution to a busy team operating as a Regional Delivery Centre for our firm.
They will be able to demonstrate an ability to follow defined processes while thinking outside those boundaries. They will be required to react to a variety of issues as they arise in order to be a successful part of this unique team. Prior knowledge of tax administration is not necessary.
To qualify for the role you must demonstrate:
- Fluency in spoken and written English (level C1).
- A good level of IT user ability, particularly advanced skills in Microsoft Excel and Microsoft Outlook. Training will be given on all in-house IT tools, where applicable.
- Ability to follow set processes, while keeping a critical mind-set, spot potential improvements and communicate clearly to management.
- Strong organizational and administrative abilities
- Ability to use their initiative, manage high workload effectively and meet deadlines.
- Effective judgement and decision making.
- Attention to detail and focus on quality whilst ensuring efficiency and maintaining a high work output.
- Ability to manage and adapt to regular process and workload changes.
- Excellent communication and interpersonal skills.
Responsibilities will include all or some of the following
- Monitoring mailboxes, triaging emails and responding to queries.
- Using templates to prepare e-mails and letters.
- Forwarding e-mails to the relevant parties for response
- Tracking responses and following up to ensure SLAs are respected.
- Reporting against SLAs.
- Liaising with the extended teams in the Deloitte delivery model and client facing teams
- Entering data into spreadsheets, databases or other Deloitte tools.
- Updating Deloitte specific technology and becoming a super user of that system.
- Preparing electronic (PDF) working files to facilitate the preparation of tax returns.
- Managing workload in a time pressured environment and accurately recording status in workflow databases.
- Taking ownership of discrete projects or tasks.
Individuals who demonstrate sufficient capacity and commitment in their primary roles might be given the opportunity to contribute to other projects, thus aiding their personal development.