Application Support L3 Consultant

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Employer: ALTEN Romania
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 19.11.2018
    Remote work: On-site
    Short company description

    ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN IT.

    Requirements

    • Relevant experience in application support
    • Administrative knowledge of Windows Server 2012 and newer /Win10 and predecessors
    • Technical experience with industry standard platforms such as .NET (application host) and IIS
    • Knowledge of SQL server database management – SQL Express/SQL 2014 and newer
    • Understanding of network topology, layouts and global WANs
    • Good communication skills in English language

    Nice to have:
    • Microsoft PowerShell experience
    • Microsoft certificates for Windows and SQL administration

    Responsibilities

    • Provide 3rd-level customer support for issues raised within the application
    • Follow up until resolution of all assigned tickets raised
    • Work closely with engineering team and international developer team for issues that cannot be solved at 3rd-level
    • Backend application troubleshooting
    • Performe scheduled application upgrades and patches
    • Monitore queues and error reports

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