Application Support L3 Consultant
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Employer: | ALTEN Romania |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 19.11.2018 |
Remote work: | On-site |
ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN IT.
Requirements
• Relevant experience in application support
• Administrative knowledge of Windows Server 2012 and newer /Win10 and predecessors
• Technical experience with industry standard platforms such as .NET (application host) and IIS
• Knowledge of SQL server database management – SQL Express/SQL 2014 and newer
• Understanding of network topology, layouts and global WANs
• Good communication skills in English language
Nice to have:
• Microsoft PowerShell experience
• Microsoft certificates for Windows and SQL administration
• Provide 3rd-level customer support for issues raised within the application
• Follow up until resolution of all assigned tickets raised
• Work closely with engineering team and international developer team for issues that cannot be solved at 3rd-level
• Backend application troubleshooting
• Performe scheduled application upgrades and patches
• Monitore queues and error reports
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