ERP Support Consultant

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Employer: HR TIME
Domain:
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Suceava
  • Updated at: 11.06.2018
    Remote work: On-site
    Short company description

    Noi credem cu tarie in alegerea "Omului potrivit la locul potrivit"!
    Este valabil deopotriva pentru companii, insa cu atat mai mult este valabil pentru fiecare dintre noi in alegerea si urmarea carierei potrivite!
    Consideri ca jobul nostru este potrivit pentru tine?
    Nu ai de facut decat sa aplici pe platforma sau ne trimiti CV-ul la adina.vladau@hrtime.ro

    Requirements

    - Possessing a flexible “can do” attitude and a good analytical mind, required to use problem-solving skills to assist customers find solutions to business problems;
    - Build successful business relationships with existing customers, trouble-shoot product issues and provide general advice to customer on how best to use the CRM/ERP application;
    - Good communicator with excellent customer service skills;
    - A general understanding of Accounting/Finance, Order Processing, Inventory Management and CRM;
    - Previous experience supporting mid-range ERP systems or finance systems is a plus;
    - English – Advanced;
    - Higher education / economic university is preferred.

    Responsibilities

     Provide first line telephone and email support;
     Investigate, analyze and record customer telephone or email support requests;
     Maintain the customer support database;
     Escalate support requests you cannot resolve to the appropriate internal consultant or Vendor;
     Maintain the support knowledgebase;
     Manage the Support case load.

    Other info

    Full NetSuite training will be provided however being able to draw on experience gained from supporting other similar CRM/ERP systems in a previous role would be advantageous.

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