Senior Customer Service Representative with German

We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.

Our client is a $31 billion diversified technology and manufacturing global leader, serving customers worldwide with aerospace products and services, control technologies for buildings, homes, industry and performance materials.
This company has more than 125,000 employees in 120 countries around the world and has a demonstrated heritage of innovation and achievement.

Job Description:

The Senior Customer Service Representative is responsible for acting as a key contact to deliver consistent, high quality, complete world class customer service in support of our customers' needs.
Excellent communication is required as well as a broadly thinking team player. He/she will be able to work efficiently in a high pressure environment and remain calm in any circumstances. The position requires a solid understanding of business needs.

Requirements:

German- advanced and English- advanced
At least 1-3 years customer service experience
Bachelor's degree or equivalent by experience
Experience in international order processing/logistics is an advantage
Results oriented
Responsiveness
Customer focus

Benefits:

New project
Training SAP and Salesforce

Responsibilities:

Processing and answering customer inquiries, coordination, communication, documentation
Order and contract review as well as providing input
Coordinate and support the export control with regard to legal requirements in the context of levy control, end-use declarations
Internal order entering and order monitoring from release to dispatch, including reconciliation with production, ISC (warehouse, stock management), shipping and dispatch scheduling and data changes
Shipping of product specifications and MSDS
Agree with C2C on customer credit ratings, credit limits, and assistance in overdue receivables
Information to customers, field staff and agents about the status of the order processing
Billing monitoring and invoicing
Complaint processing
Sample Shipping
Correspondence with banks, authorities, consulates, etc. regarding export processing
Providing data required for commercial decisions (such as VAT, duty, incoterms)