2nd line IT Support (Infrastructure)

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

-Candidates should ideally have 2 ~ 3 years delivery and service experience in infra area.
-wide skills and practice of infra management , including:
Unix server/storage. Network (switcher, router, firewall).
Operation system (Unix, Linux). Database(oracle) / SQL. Billing, CRM.
-Bachelor's degree or above in Computer Science, Information Technology or related disciplines.
-Ability to influence and manage diverse cross-functional teams.

-Work on infra trouble shooting, root cause analysis, infra change, etc. Make sure service SLA reach target Be responsible for the availability and stability of overall IT infrastructure.
-Be responsible for resolving incident and fulfill service request as 2nd line support.
-Be responsible for the deployment of new changes.
-Upgrades and patching of OS, Database, NGBSS (CRM, Billing, Mediation… ) software.
-Maintain infrastructure management SOP and policies.
-Prioritize, schedule and respond to service requests from end-users.
-Conduct training to IT staff and end users when necessary.
-Arrange team member to develop and update documentation.
-Control physical access and key secure area control.
-Competent within IP Networking environment.