Customer Service Representative - German speaking

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Employer: Tek Experts Malta
Domain:
  • Customer Support - Client Service
  • Administrative Assistance
  • Sales
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Abroad
  • Timisoara
  • nationwide
    Updated at: 09.08.2018
    Remote work: On-site
    Short company description

    Tek Experts is a multinational IT company that is offering high-class technical support and customer success management for products of top IT vendors.

    We are working on global markets supporting some of the biggest companies in the world. We have offices in Malta, USA, Bulgaria, China, Costa Rica, Nigeria and Vietnam. We are a company that cherishes uniqueness and rewards exceptional people.

    We care about the work we do, the companies we partner with and the customers they serve. We foster an environment of collaboration and trust where everyone feels part of something great.

    Join the Tek Experts team in Malta! Besides your career development, living in Malta will give you the opportunity to enjoy one of Europe’s prime vacation spots. This charming Mediterranean island has a warm almost all year-round climate. Just a few hours away by plane from most European countries. Most of the major airlines and low-cost airlines make flights to Malta very affordable.

    We put strong emphasize in creating the right working environment and team spirit, through team building activities and more.

    Requirements

    Education and Experience

    Bilingual (English and German), professional level
    At least 1-year work-related experience in customer relationships position or similar
    Proven ability to thrive and deliver results working independently
    Ability to multi-task and drive outstanding items to completion
    Ability to navigate multiple screens of internal tools
    Excellent communications skills, both verbal and written
    Strong focus on problem-solving and addressing issues proactively
    Energetic self-starter, with a drive to excel

    Preferred Skills/Qualifications

    Bachelor’s degree or equivalent preferred
    Customer care, Account Management, Quality Assurance or IT (Problem-solving, analyzing information, multi-tasking) or any related field
    Working knowledge of Microsoft Excel and other MS Office applications

    Responsibilities

    Duties and Responsibilities

    Act as a point of contact for customer inquiries
    Meet assigned goals to include: researching information pertinent to accounts, developing action plans, engaging customers to “Fan” level
    Keep customer updated with timely and frequent information about progress towards resolving issue or product updates to improve the overall customer experience
    Interact with various internal teams (Support Renewals, Marketing, Support Delivery, Product Management, Educational and Professional Services) and educate customer
    Maintain and client database by reconciling and updating customer information in internal systems
    Take ownership of accounts assigned with minimal supervision
    Work as a team player
    Administrative tasks for assigned accounts and as directed by Manager
    Other relevant duties as assigned

    Other info

    In return, we offer you

    • Continuous professional development and certification programs
    • An excellent remuneration package
    • Prestigious offices in central locations around the world
    • Friendly working atmosphere
    • A committed to offer career development opportunities to meet your full potential


    Why Tek Experts?
    We only exist to help IT companies make a difference in the world. We make sure nothing gets in the way of them doing great things. Clients stay with us because we’re a disruptive-thinking, dynamic and fast-growing business and because of the success of our people. We believe in the power of people and the quality of our teams. They’re smart, curious, client-oriented and results-driven. If this sounds like you and you want to be part of our journey, apply now.

    My Career. My Future. My Tek Experts.

    Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

    Also check out our other jobs.

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