Customer Service Representative - Czech and Slovakian speaking
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Employer: | Tek Experts Malta |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 09.08.2018 |
Remote work: | On-site |
Tek Experts is a multinational IT company that is offering high-class technical support and customer success management for products of top IT vendors.
We are working on global markets supporting some of the biggest companies in the world. We have offices in Malta, USA, Bulgaria, China, Costa Rica, Nigeria and Vietnam. We are a company that cherishes uniqueness and rewards exceptional people.
We care about the work we do, the companies we partner with and the customers they serve. We foster an environment of collaboration and trust where everyone feels part of something great.
Join the Tek Experts team in Malta! Besides your career development, living in Malta will give you the opportunity to enjoy one of Europe’s prime vacation spots. This charming Mediterranean island has a warm almost all year-round climate. Just a few hours away by plane from most European countries. Most of the major airlines and low-cost airlines make flights to Malta very affordable.
We put strong emphasize in creating the right working environment and team spirit, through team building activities and more.
Education and Experience
English, Czech and Slovak languages professional level
At least 1-year work-related experience in customer relationships position or similar
Proven ability to thrive and deliver results working independently
Ability to multi-task and drive outstanding items to completion
Ability to navigate multiple screens of internal tools
Excellent communications skills, both verbal and written
Strong focus on problem-solving and addressing issues proactively
Energetic self-starter, with a drive to excel
Preferred Skills/Qualifications
Bachelor’s degree or equivalent preferred
Customer care, Account Management, Quality Assurance or IT (Problem-solving, analyzing information, multi-tasking) or any related field
Working knowledge of Microsoft Excel and other MS Office applications
Duties and Responsibilities
Act as a point of contact for customer inquiries
Meet assigned goals to include: researching information pertinent to accounts, developing action plans, engaging customers to “Fan” level
Keep customer updated with timely and frequent information about progress towards resolving issue or product updates to improve the overall customer experience
Interact with various internal teams (Support Renewals, Marketing, Support Delivery, Product Management, Educational and Professional Services) and educate customer
Maintain and client database by reconciling and updating customer information in internal systems
Take ownership of accounts assigned with minimal supervision
Work as a team player
Administrative tasks for assigned accounts and as directed by Manager
Other relevant duties as assigned
In return, we offer you
• Continuous professional development and certification programs
• An excellent remuneration package
• Prestigious offices in central locations around the world
• Friendly working atmosphere
• A committed to offer career development opportunities to meet your full potential
Why Tek Experts?
We only exist to help IT companies make a difference in the world. We make sure nothing gets in the way of them doing great things. Clients stay with us because we’re a disruptive-thinking, dynamic and fast-growing business and because of the success of our people. We believe in the power of people and the quality of our teams. They’re smart, curious, client-oriented and results-driven. If this sounds like you and you want to be part of our journey, apply now.
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
Also check out our other jobs.
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