Software Support Engineer

Tek Experts is a multinational IT company that is offering high-class technical support and customer success management for products of top IT vendors.

We are working on global markets supporting some of the biggest companies in the world. We have offices in Malta, USA, Bulgaria, China, Costa Rica, Nigeria and Vietnam. We are a company that cherishes uniqueness and rewards exceptional people.

We care about the work we do, the companies we partner with and the customers they serve. We foster an environment of collaboration and trust where everyone feels part of something great.

Join the Tek Experts team in Malta! Besides your career development, living in Malta will give you the opportunity to enjoy one of Europe’s prime vacation spots. This charming Mediterranean island has a warm almost all year-round climate. Just a few hours away by plane from most European countries. Most of the major airlines and low-cost airlines make flights to Malta very affordable.

We put strong emphasize in creating the right working environment and team spirit, through team building activities and more.

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to deliver the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

General responsibilities

• Act as the primary technical contact, deliver advanced technical troubleshooting and problem solving solutions for corporate customers including, issues escalated to the highest level of management
• Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
• Collaborate with subject matter experts and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved

Competences

• Superior researching, problem solving and troubleshooting skills
• Adaptability to work independently and part of a team bringing in experts when needed
• Excellent customer service skills
• Prior customer service or support experience required
• Passion for technology and learning

In return, we offer you

• Continuous professional development and certification programs
• An excellent remuneration package
• Prestigious offices in central locations around the world
• Friendly working atmosphere
• A committed to offer career development opportunities to meet your full potential


Why Tek Experts?
We only exist to help IT companies make a difference in the world. We make sure nothing gets in the way of them doing great things. Clients stay with us because we’re a disruptive-thinking, dynamic and fast-growing business and because of the success of our people. We believe in the power of people and the quality of our teams. They’re smart, curious, client-oriented and results-driven. If this sounds like you and you want to be part of our journey, apply now.

My Career. My Future. My Tek Experts.

Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

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