LEVEL 1 Help Desk Customer Support PART-TIME/WEEKEND

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Angajator: TBI Group
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: part-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 09.08.2018
    Remote work: On-site
    Scurta descriere a companiei

    TBI Bank Romania, TBI Leasing si TBI Credit furnizeaza acces la solutii financiare inovatoare, digitale, integrate, creditarea fiind baza activitatii noaste comerciale. Facem parte din grupul 4finance Holding – cel mai mare grup european de credite de consum accesibile online si pe dispozitive mobile si ne dorim sa cream o comunitate de experti talentati si foarte experimentati, gata sa isi ofere serviciile clientilor din toata Europa.

    Cautam persoane care sa ne provoace prin pasiunea, ingeniozitatea si ideile lor si daca doriti sa va alaturati echipei noastre, ne anuntam entuziasmati in a va cunoaste.

    Cerinte

    Excellent communication and customer service skills (ability to listen and to understand technical issues). Able to provide and communicate the proper solution to customers in a non-technical manner.
    At least 1 year relevant previous work experience as IT HelpDesk/IT Support (hardware, software & communication troubleshooting).
    University education, preferably technical degree.
    Good knowledge of PC, Microsoft Operating Systems and Microsoft Office family applications.
    Customer focus, positive attitude.

    Responsabilitati

    Respond to requests for technical assistance and provide support to clients (via phone and email). regarding technical issues (hardware/software/network/printing equipment) like: PC maintenance, password reset, Internet connectivity issues, emailing options, Printing not working etc.
    Escalating problems to the next level of support when necessary. Identify situations requiring urgent attention.
    Help the client with all the necessary information. Advise user on appropriate action.
    Stay current with system information, changes and updates.

    Alte informatii

    Working time
    17:30– 21:30 Monday-Friday
    and
    08:30 – 20:30 Saturday-Sunday

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