Salesforce support

We develop revolutionary digital solutions that leverage next generation technologies - AI, blockchain, machine learning, IoT, AR, VR, bringing to life amazing user experiences. It’s people who make software, not robots – and many companies tend to forget that. We are social creatures, and we want to work together on things that are meaningful to us, in ways that make us become better and better each day.

- 2+ years support experience
- ADM201 certified - preferred
- Good writing, presentation, communication, organization and problem-solving skills
- Analytical mind skills
- Client orientated
- Medium Excel knowledge
- Fluent in English
- Banking knowledge - preferred

- Day to day administration of Salesforce
- Manage user profiles, roles, permission sets, assignments rules, license type, groups
- Hand-on various salesforce.com standard objects like Accounts, Opportunities, Leads, Contacts, Reports
- Troubleshoot escalated issues and tickets with Salesforce.com
- Develop and create customized reports and dashboards
- Develop and maintain technical documentation
- Stay aware of new Salesforce features and functionality and recommend process and/or improvement areas
- Manual creating test cases, executing, testing and being able to interpret results